at J.P. Morgan
Bulge Bracket Investment BanksPosted 7 days ago
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**Transactions Specialist III** role at JPMorgan Chase in Houston, TX. This is an intermediate position that manages customer accounts and handles inquiries using transaction management protocols and automation tools. Key responsibilities include: processing, clearing, servicing, researching, and settling transactions; handling customer requests for balance inquiries and account maintenance; resolving new issues using strategic thinking and innovation skills; training new employees; and participating in projects to enhance customer experiences. Ideal candidates will have proven transaction management expertise, strong customer service skills, experience with automation and AI tools, and developing skills in coaching, strategic thinking, and data literacy. A high school diploma or GED is required.
- Compensation
- Not specified
- City
- Houston
- Country
- United States
Currency: Not specified
Full Job Description
Location: Houston, TX, United States
As a Transactions Specialist III within JPMorganChase, you will play a crucial role in managing customer accounts and handling inquiries and requests. Your work will involve processing, clearing, servicing, researching, and settling transactions, ensuring the smooth operation of our financial services. You will be expected to apply your broad knowledge of transaction management protocols and processes and use your developing skills in areas such as artificial intelligence, automation, and data & tech literacy to enhance our services. Your ability to coach and manage conflicts will be key in maintaining a positive work environment and ensuring customer satisfaction. While your work will be guided by established procedures, your developing strategic thinking and innovation skills will be valuable in contributing to solutions for new issues.
Job responsibilities
- Process, clear, service, research, and settle transactions in accordance with established procedures, using your developing knowledge of automation and artificial intelligence
- Handle customer inquiries and requests, such as balance inquiries and account maintenance, ensuring a positive customer experience at all touchpoints
- Contribute to the resolution of new issues by applying your developing strategic thinking and innovation skills, within the limits of standard policies and procedures
- Assist in the training of new employees, leveraging your developing coaching and mentoring skills to facilitate their growth and development
- Participate in projects aimed at enhancing the customer experience, using your developing market product knowledge and data & tech literacy skills to offer continuous insight and drive impact
- Baseline knowledge or equivalent expertise in transaction management, with a focus on processing, clearing, servicing, researching, and settling transactions
- Demonstrated ability to handle customer inquiries and requests, with a focus on maintaining a positive customer experience at all touchpoints
- Experience with automation and artificial intelligence tools and techniques, with a focus on their application in transaction management
- Developing skills in coaching and conflict management, with the ability to assist in the training of new employees and contribute to a positive work environment
- Developing skills in strategic thinking and innovation, with the ability to contribute to solutions for new issues within the limits of standard policies and procedures
- High school diploma or GED required
- Familiarity or developing knowledge of automation and process optimization tools or technologies.
