at J.P. Morgan
Bulge Bracket Investment BanksPosted 4 days ago
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**Trade Support Manager - Margin Services Operations (MSO) Team** Manage end-to-end operational service delivery for margin services clients, ensuring high service standards and managing operational risks. Reporting to MSO management, you'll escalate issues, drive resolution, and coordinate client communications. Key responsibilities include ensuring operational control procedures, issue escalation and resolution, and client inquiry management. Maintain an issue log, conduct root cause analysis, and implement remediation plans. Contribute to management reporting and support process enhancements. Manage client communications for projects and change requests, deliver client education sessions, and coordinate cross-team efforts for client satisfaction surveys. Proficient in Excel, with a Bachelor’s degree and 4+ years' experience in settlements or collateral operations. Requires strong knowledge of financial markets, advanced Excel skills, and strong interpersonal and analytical skills. Preferred familiarity with automation tools and Python.
- Compensation
- Not specified
- City
- Manila
- Country
- Not specified
Currency: Not specified
Full Job Description
Location: Metro Manila, National Capital Region, Philippines
If youre passionate, curious and ready to make an impact, were looking for you to help us grow our businesses for the future.
- Ensure operational work is completed in accordance with control procedures, using daily checklists and structured sign-offsEscalate issues to management and drive resolution with internal and external partnersOwn end-to-end client inquiries, coordinating internal actions to deliver timely, accurate responsesAct as first-level escalation for clients and internal contacts, managing operational events and structured communicationMaintain an issue log, deliver root cause analysis, and implement remediation plans to prevent recurrenceContribute to management reporting, supporting the production and analysis of KPIs and MISTrack trends in work volumes and error types, document adverse trends, and propose actionable solutionsManage client communications for operationally driven projects and client-initiated change requestsAddress client inquiries related to reporting, audit requests, and ad hoc files; deliver client education sessions as neededPrepare materials for service reviews and represent Operations in client discussionsCoordinate cross-team efforts for client satisfaction surveys and support action planning based on feedbackRequired qualifications, capabilities, and skills
- Bachelors degree
- 4+ years experience in settlements, trade support, middle office, or collateral operations (financial services)
- Strong knowledge of global financial markets and collateral management
- Advanced Excel skills; comfortable with operational metrics, exception tracking, and trend analysis
- Strong interpersonal and communication skills; able to build trusted relationships
- Analytical, independent, reliable decision-maker with strong ownership/accountability and controls focus
- Able to prioritize under tight deadlines in a fast-paced environment; collaborative team player who can also act decisively on their own
Preferred qualifications, capabilities, and skills- Familiarity with automation and analytics tools such as Tableau, Alteryx, and PythonExperience with client-facing operational service delivery in collateral or margin servicesExperience supporting process improvement or transformation initiativesStrong stakeholder management and collaboration skillsExperience with client education and training deliveryExposure to global collateral management platforms and best practicesExperience with business management activities, including reporting and survey coordination
Client-focused margin services leader; risk-disciplined, analytics-driven; resolves complex issues, shapes collateral strategy.
Trade Support Manager
Compensation
Not specified
City: Manila
Country: Not specified
ExperiencedNo visa sponsorship**Trade Support Manager - Margin Services Operations (MSO) Team** Manage end-to-end operational service delivery for margin services clients, ensuring high service standards and managing operational risks. Reporting to MSO management, you'll escalate issues, drive resolution, and coordinate client communications. Key responsibilities include ensuring operational control procedures, issue escalation and resolution, and client inquiry management. Maintain an issue log, conduct root cause analysis, and implement remediation plans. Contribute to management reporting and support process enhancements. Manage client communications for projects and change requests, deliver client education sessions, and coordinate cross-team efforts for client satisfaction surveys. Proficient in Excel, with a Bachelor’s degree and 4+ years' experience in settlements or collateral operations. Requires strong knowledge of financial markets, advanced Excel skills, and strong interpersonal and analytical skills. Preferred familiarity with automation tools and Python.
Full Job Description
Location: Metro Manila, National Capital Region, Philippines
If youre passionate, curious and ready to make an impact, were looking for you to help us grow our businesses for the future.
As an Associate within Margins Services Operations (MSO) team, you will be accountable for end-to-end operational service delivery for margin services clients, acting as the first point of escalation for queries and incidents. Youll ensure high service standards, manage operational risks, and drive sustainable remediation. Youll partner with internal teams, coordinate client communications, and contribute to process enhancements, reporting, and strategic projects.Job responsibilities- Ensure operational work is completed in accordance with control procedures, using daily checklists and structured sign-offsEscalate issues to management and drive resolution with internal and external partnersOwn end-to-end client inquiries, coordinating internal actions to deliver timely, accurate responsesAct as first-level escalation for clients and internal contacts, managing operational events and structured communicationMaintain an issue log, deliver root cause analysis, and implement remediation plans to prevent recurrenceContribute to management reporting, supporting the production and analysis of KPIs and MISTrack trends in work volumes and error types, document adverse trends, and propose actionable solutionsManage client communications for operationally driven projects and client-initiated change requestsAddress client inquiries related to reporting, audit requests, and ad hoc files; deliver client education sessions as neededPrepare materials for service reviews and represent Operations in client discussionsCoordinate cross-team efforts for client satisfaction surveys and support action planning based on feedbackRequired qualifications, capabilities, and skills
- Bachelors degree
- 4+ years experience in settlements, trade support, middle office, or collateral operations (financial services)
- Strong knowledge of global financial markets and collateral management
- Advanced Excel skills; comfortable with operational metrics, exception tracking, and trend analysis
- Strong interpersonal and communication skills; able to build trusted relationships
- Analytical, independent, reliable decision-maker with strong ownership/accountability and controls focus
- Able to prioritize under tight deadlines in a fast-paced environment; collaborative team player who can also act decisively on their own
Preferred qualifications, capabilities, and skills- Familiarity with automation and analytics tools such as Tableau, Alteryx, and PythonExperience with client-facing operational service delivery in collateral or margin servicesExperience supporting process improvement or transformation initiativesStrong stakeholder management and collaboration skillsExperience with client education and training deliveryExposure to global collateral management platforms and best practicesExperience with business management activities, including reporting and survey coordination
Client-focused margin services leader; risk-disciplined, analytics-driven; resolves complex issues, shapes collateral strategy.CareersResources
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