at J.P. Morgan
Bulge Bracket Investment BanksPosted 12 days ago
No clicks
**Senior Technology Support Specialist, CIB PM Markets FICC Macroeconomic FX London**: Troubleshoot production service interruptions for internal/external systems, ensuring operational stability and performance. Requires 3+ years' experience in IT service delivery, familiarity with observability tools, and experience in a large-scale IT environment. ITIL framework exposure preferred.
- Compensation
- Not specified
- City
- London
- Country
- United Kingdom
Currency: Not specified
Full Job Description
Location: LONDON, United Kingdom
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support team member in Commodities, Currencies and Emerging Markets Production Management, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Experience with one or more general purpose programming languages and/or automation scripting
- Working understanding of public cloud
