Bulge Bracket Investment Banks

Posted 5 days ago

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**Strategy Program Director - CBD Strategy Growth & Operations:** Drive community-focused initiatives responsibly, partnering cross-functionally to define policies, procedures, and change practices. Lead complex programs with high-visibility and financial risk, professionally influence stakeholders, and deliver executive-level updates. Thrives in regulated environments, experienced in embedding controls, and collaborating in dynamic, cross-functional settings. Requires 10+ years of relevant experience, strong analytical, communication, and project management skills. Preferred: enterprise change management background, experience working with compliance, legal, and risk teams, and familiarity with consumer banking. Occasional travel. Wilmington, DE.

Compensation: Not specified
City: Not specified
Country: United States

Full Job Description

Location: Wilmington, DE, United States

Help shape work that strengthens communities and builds opportunity where it is needed most. In this role, you will connect strategy to execution so community-focused initiatives launch smoothly and responsibly. You will partner across Legal, Risk, Controls, and Compliance to set clear ways of working that protect our customers, our communities, and our firm. You will influence across teams and levels, turning complex requirements into practical solutions that scale.

As a Head of Change Management in the Community and Business Development team, you will define and operationalize policies, procedures, and change practices that help us serve the communities where we operate while maintaining a strong risk and controls environment. You will work closely with partners across Legal, Risk, Controls, and Compliance to coordinate initiatives from design through implementation. You will bring people together across teams, clarify priorities, and keep communication crisp so we deliver measurable outcomes. You will help us build a culture of accountability, collaboration, and customer obsession as we grow responsible community impact.

Job responsibilities

Lead complex, high-visibility initiatives with meaningful financial and reputational risk considerations

Define and implement policies, procedures, and governance to support effective execution

Partner with Legal, Risk, Controls, and Compliance to align requirements and manage approvals

Guide cross-functional workstreams to deliver solutions with strong controls and clear communications

Build and maintain relationships with key stakeholders across teams and leadership levels

Prepare and deliver executive-level updates and presentations across multiple channels

Analyze issues and constraints, then translate them into actionable solutions and decisions

Simplify complex topics into scalable processes, playbooks, and operating routines

Coordinate change readiness activities, including communications, training, and adoption support

Track progress, risks, and dependencies, escalating issues and removing roadblocks as needed

Travel occasionally to support business needs and stakeholder engagement

Required qualifications, capabilities, and skills

10 years of program or project management experience, or related experience, with strong analytical capability

Demonstrated ability to lead, motivate, and influence stakeholders without direct authority

Experience creating policies, procedures, or operating models in a highly regulated environment

Strong risk and controls mindset, with experience embedding controls into processes and delivery plans

Excellent written and verbal communication skills, including one-to-one and group facilitation

Experience preparing and delivering executive-level presentations that support timely decision-making

Demonstrated ability to collaborate effectively in a fast-paced, complex, cross-functional environment

Strong attention to detail with consistent follow-through on commitments, actions, and timelines

Ability to execute against strategic priorities while managing multiple workstreams and dependencies

Willingness to travel occasionally

Preferred qualifications, capabilities, and skills

Experience leading enterprise change management for large, cross-functional initiatives

Experience partnering closely with compliance, legal, and risk management teams on delivery execution

Experience supporting community-focused programs or financial health initiatives

Familiarity with consumer banking products, services, or operating models

Experience designing communications and training strategies to support adoption and sustained use

Lead change management to expand community programs while strengthening risk, controls, and execution

Full Job Description