**Software Engineer III – ServiceNow Developer**
Develop scalable ServiceNow solutions, driving business objectives within JPMorgan Chase's AI/ML & DATA PLATFORMS team. Key responsibilities: Design, configure, and customize ServiceNow applications, REST integrations, and third-party system interfaces using JavaScript, Glide library, and enterprise-authorized AI-assisted tools. Collaborate cross-functionally to translate business requirements into technical outcomes. Required skills: 5+ years of software engineering experience, proficiency in JavaScript, ServiceNow scripting, and platform features. Drive platform excellence, troubleshoot issues, and optimize performance.
Full Job Description
Location: Hyderabad, Telangana, India
Join a dynamic team where your ServiceNow expertise will shape innovative solutions and accelerate your career growth. Be part of a collaborative environment focused on impactful technology delivery.
As a Software Engineer III at JPMorgan Chase within the AI/ML & DATA PLATFORMS team, you will design and deliver scalable ServiceNow solutions that support our business objectives. You will collaborate with cross-functional teams to translate requirements into technical outcomes and contribute to a culture of continuous improvement. Your work will directly impact our ability to deliver exceptional services and drive operational efficiency. We value your technical leadership and commitment to quality.
Job responsibilities
Design, develop, configure, and customize ServiceNow applications and modulesDevelop scalable solutions using ServiceNow best practices and platform capabilitiesWrite and maintain code using JavaScript and the Glide libraryCreate and maintain Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, ACLs, Scheduled Jobs, Flow Designer, Integration Hub, and WorkflowsBuild custom applications using App Engine Studio and ServiceNow StudioDevelop Scripted REST APIs, REST integrations, MID Server integrations, and third-party system interfacesImplement and customize ITSM, HRSD, CSM, CMDB, and Service Portal/Employee Center solutionsDevelop Catalog Items, Record Producers, Order Guides, and complex catalog workflowsLeverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness.Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.Configure Notifications, Email Scripts, SLAs, Approval Workflows, and Knowledge ManagementDesign and optimize CMDB, Discovery, and Service Mapping implementationsTroubleshoot platform issues, optimize performance, and lead upgrade planning, clone management, and instance governanceRequired qualifications, capabilities and skills
Formal training or certification on software engineering concepts and 5+ years applied experienceProven experience designing and developing ServiceNow applications and modulesStrong proficiency in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes)Hands-on experience with ServiceNow platform features such as Flow Designer, Integration Hub, and App Engine StudioExperience implementing and customizing ITSM, HRSD, CSM, CMDB, and Service Portal/Employee CenterAbility to develop and maintain REST integrations and third-party system interfacesStrong troubleshooting and problem-solving skillsExperience with code reviews and enforcing development standardsHands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security.Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices.Experience collaborating with Solution Architects, Product Owners, Business Analysts, and stakeholders to translate business requirements into technical solutionsPreferred qualifications, capabilities and skills
ServiceNow Certified Application Developer or Certified Implementation SpecialistExperience with ServiceNow Discovery, Service Mapping, and MID Server integrationsFamiliarity with Agile methodologies and DevOps practicesExperience mentoring junior developers and leading technical initiatives Design, develop, and optimize ServiceNow solutions to drive business transformation and platform excellence. 
