Location: Wilmington, DE, United States

This position focuses on production support and governance for operational excellence, including:

- Production support, observability, and production governance/management

- Designing operating models and process controls

- Participating in audits and compliance activities

- Designing dashboards and views

- Proficient use of Copilot to improve day-to-day efficiency

- Providing production stability metrics and insights to management

- Acting as a gatekeeper for GBP production processes and standards

- Leading meetings, driving decisions, and coordinating cross-functional stakeholders

Key technical skills required:

- AWS

- Logging and monitoring tools: Splunk, Dynatrace, Datadog, CloudWatch

- ServiceNow

- Kafka

- API design/integration and troubleshooting

- Incident, problem, and change management (ITIL-aligned)

- SRE/operations metrics (availability, reliability, MTTR, SLA/SLO reporting)

- Root cause analysis and post-incident governance

- SQL and data analysis for operational reporting

- CI/CD awareness and release governance

- Strong communication, stakeholder management, and documentation skills

 

Required experience and skills

• 6+ years of IT troubleshooting, resolution, and maintenance experience.
• Experience with large-scale on-premises and public-cloud environments, preferably AWS.
• Strong observability and monitoring knowledge, including Grafana, Dynatrace, Prometheus, Datadog, and Splunk.
• Familiarity with CI/CD and infrastructure tools such as Jenkins, GitLab, and Terraform.
• Familiarity with EKS, Kubernetes, Docker, and common networking issues.
• A proactive approach to learning and recommending new technologies

Will be joining the GBP Production Engineering team - Production-focused engineer with strong troubleshooting, observability, incident-management, cloud, and operational-automation experience.