**Senior Product Associate, Platform**
Define and deliver scalable benefits platforms. Collaborate cross-functionally to design digital experiences that engage customers and drive operational efficiency. Key responsibilities: capability development, stakeholder communication, and outcome-driven prioritization. Requires 3+ years of product management experience, strong analytical skills, and mastery of product lifecycle. Preferred: platform, workflow, and customer experience technology expertise. Location: NY, USA. Authorized US employment only.
Full Job Description
Location: NY, United States
Join a team that turns customer needs into simple, engaging digital experiences. Youll partner with design, engineering, and analytics to deliver improvements customers can see and feel.
As a Senior Product Associate in Benefits Experience, you will help define and deliver scalable platform capabilities and digital experiences that enable customers to discover, understand, and engage with product benefits across multiple channels. Youll apply systems thinking and data-driven decisioning to translate complex needs into measurable outcomes.
Job responsibilities
Support the development of scalable platform capabilities, reusable services, and customer-facing experiences that enable business growth and operational efficiencyPartner with engineering and design teams to define requirements for digital experiences, tools, and workflow capabilitiesTranslate business, customer, operational, and technology needs into clearly defined product requirements and deliverablesIdentify opportunities to simplify processes, improve scalability, and reduce operational complexity through automation and standardizationOwn and evolve a product backlog, ensuring user stories and acceptance criteria are clear and aligned to the roadmapManage cross-team dependencies to ensure successful delivery of strategic initiativesUse product metrics, customer insights, user research, and competitive benchmarks to prioritize work and evaluate resultsChampion improvements to customer satisfaction, engagement, personalization, self-service, and cross-channel consistencyCommunicate priorities, tradeoffs, customer benefits, business value, and delivery impacts to stakeholdersSupport agile delivery routines, including requirements refinement and end-to-end execution with cross-functional partnersOperate within a risk-based framework by helping identify, assess, and mitigate operational, technology, legal, compliance, privacy, and controls considerations
Required qualifications, capabilities, and skills
3 years of product management experience delivering digital products, platforms, or shared technology capabilitiesStrong understanding of the product lifecycle (discovery, definition, delivery, measurement, iteration)Experience building product roadmaps and prioritizing backlogs using customer and business needsDemonstrated experience authoring business requirements and writing user stories with clear outcomes and acceptance criteriaExperience collaborating with design, research, engineering, analytics, and business partners to deliver customer-facing digital experiencesStrong analytical skills, including ability to use funnels, product metrics, and KPIs to inform prioritization and evaluate resultsExcellent written and verbal communication skills, including presenting recommendations and tradeoffs to stakeholdersAbility to navigate a complex, matrixed organization and drive outcomes through influence and collaborationBachelors degree or equivalent practical experience
Preferred qualifications, capabilities, and skills
Experience working with platforms, workflow solutions, content management systems, or customer experience technologiesFamiliarity with configurable platforms, business process automation, or rules-based systemsExperience delivering reusable services, shared components, or scalable platform capabilitiesUnderstanding of customer experience design, content operations, and tooling that supports customer-facing experiencesExperience working in regulated environments with risk, compliance, and governance considerationsDemonstrated ability to navigate ambiguity and influence outcomes across cross-functional teams
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
Build digital benefits experiences that help customers discover, understand, and use credit card value across channels.
