Bulge Bracket Investment Banks

Posted 3 days ago

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**Senior Product Associate, Card Account Management** in New York, NY leads the strategy and development of customer experience and benefits for Chase Credit Cards. With 3+ years of product management experience, you'll own a key area, defining product strategy, conducting market research, managing backlogs, and collaborating cross-functionally. Expertise in digital products, Agile development, and clear communication skills are crucial. Preferred: experience in credit cards, fintech, and strategic thinking abilities. Applicants must be authorized to work in the US.

Compensation: Not specified
City: New York City
Country: United States

Full Job Description

Location: New York, NY, United States

Join a team at the forefront of digital innovation, where your work directly shapes how millions of customers experience Chase Credit Cards. This is a high-visibility role with strong leadership support, giving you the opportunity to own a key product area and drive meaningful outcomes. If you're passionate about empowering customers and building world-class digital experiences, this is your next career move.

As a Senior Product Associate in the Card Customer Experience & Benefits Product Team, you will own a key product area focused on creating lasting, loyal customer relationships. Partnering with engineering, design, and cross-functional business teams, you will execute on an evolving roadmap to keep Chase Credit Cards at the leading edge of the digital customer experience landscape.

Job responsibilities

Develop a product strategy and roadmap that delivers meaningful value to customers, with a focus on maintaining Chase's leadership in digital capabilities

Lead discovery efforts and market research to uncover customer problems, identify target segments, and define effective solutions

Own, maintain, and prioritize a product backlog that supports the overall strategic roadmap and value proposition

Collaborate with design, engineering, research, and marketing teams to drive new features and continuously optimize existing ones

Integrate data analytics, product metrics, user experience research, competitive analysis, and business goals to inform and drive prioritization decisions

Champion new ideas across key customer journeys to increase satisfaction and engagement while ensuring consistency across channels

Define, communicate, and manage feature prioritization with a clear focus on user and business value and trade-offs

Manage stakeholder communications to ensure business needs are met, setting and managing expectations through clear written and oral communication

Required qualifications, capabilities, and skills

3+ years of experience in product management

Strong written and oral communication skills, with the ability to articulate product value and roadmap to diverse audiences

Proven experience defining and managing a product roadmap, prioritizing a backlog, and clearly communicating requirements to stakeholders

Working knowledge of the end-to-end digital product lifecycle, from discovery and ideation through delivery and measurement, with proficiency in requirements definition and backlog management

Demonstrated experience authoring business requirements, writing user stories, and leading cross-functional execution within an Agile development framework

Preferred qualifications, capabilities, and skills

Experience in credit cards, digital banking, or fintech

Outcome-focused mindset with a practical orientation toward managing an innovation lifecycle product roadmap

Strategic thinking skills with the ability to inspire confidence and collaborate effectively with technology and business stakeholders

Passion for digital channels and an interest in the evolving customer experience landscape

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Shape the future of Chase Credit Card digital experiences and drive customer-centric innovation across web and mobile channels.

Full Job Description