Bulge Bracket Investment Banks

Posted a month ago

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**Senior Associate, Operations Strategy and Readiness** Lead cross-functional teams in **Chase Travel Operations** to execute servicing initiatives, focusing on Lodging and Specialty Servicing. Translate strategy into practical plans, driving operational efficiency and enhancing customer experience. Key responsibilities include end-to-end initiative management, readiness planning, and cross-functional delivery orchestration. Rely on **3+ years in operations call center environments** and **2+ years in project management** to assess operational change impacts. Exhibit strong communication, organizational, and problem-solving skills. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Access, SharePoint) is essential. Preferred: **travel industry knowledge** and experience handling confidential information. Transform servicing capabilities, scale initiatives, and ensure minimal advisor and customer disruption. Join a dynamic team shaping change in the **travel domain**.

Compensation: Not specified USD
City: Plano
Country: United States

Full Job Description

Location: Plano, TX, United States

Join a team where you can shape how new servicing capabilities launch and scale through strong cross-functional partnership. Youll help turn strategy into practical plans that improve consistency, efficiency, and the customer experience.

As an Operations Strategy and Readiness in Chase Travel Operations, you support the design and implementation of servicing initiatives with a focus on Lodging and Specialty Servicing. You partner across teams to surface risks early, remove blockers, and strengthen integration and readiness planning. You help deliver controlled change that supports travel advisors and customers.

Job responsibilities

Lead end-to-end execution of servicing initiatives, balancing speed, risk, and minimal advisor and customer disruption with a customer-first mindset

Translate strategy into readiness plans by aligning partners on scope, executing timelines, and delivering success criteria to drive controlled change and operational efficiency

Orchestrate cross-functional delivery through project plan creation and maintenance, working sessions, requirements reviews, and change execution with clear milestone and trade-off management

Collaborate with partners to integrate operational insights into planning, improving decision-making and helping manage advisor change saturation

Deliver concise leadership updates on status, risks, dependencies, and mitigations using clear written and verbal communication, and escalate proactively when needed

Execute Lodging and Specialty Servicing roadmaps to ensure strategic use cases that improve operational efficiency and advisor workflows are supported

Required qualifications, capabilities, and skills

3 years of experience in an operations call center environment

2 years of project management experience, including assessing operational change impacts

Experience leading process improvement and optimization initiatives with defined deliverables across multiple stakeholder groups

Strong written and verbal communication skills, including building executive-ready materials

Strong organizational skills with consistent attention to detail

Demonstrated ability to work independently, take initiative, and stay persistent when obstacles arise

Proven ability to prioritize and problem-solve across concurrent workstreams with demanding timelines

Strong interpersonal skills with the ability to collaborate effectively across levels and functions

Proficiency in Microsoft Excel, PowerPoint, Word, Access, and SharePoint

Preferred qualifications, capabilities, and skills

Travel industry experience

Experience writing and evaluating operational or procedural content

Demonstrated ability to handle confidential information with professionalism and discretion

Comfort operating in a growing, evolving environment with increasing scope and complexity

Drive readiness for travel servicing initiatives, delivering smooth operational change for customers and advisors.

Full Job Description