Location: Tempe, AZ, United States

 

As a Regional Investigations Fraud Intelligence Analyst within our Consumer Card Fraud Regional Investigations team, you will help protect our customers and the firm from financial crime by enabling high-quality, law-enforcement-ready investigative work and supporting the delivery of exceptional, consistent work product to law enforcement. You will also partner closely with and provide support to the Law Enforcement National Support team.

Job Responsibilities

• Triage and prepare incoming referrals (internal/external) by validating required identifiers, ensuring completeness, and flagging duplicates/related activity.
• Build standardized case starter packages for review, including chronologies, transaction summaries, linkage indicators, key findings, and draft narratives.
• Identify patterns, clusters, and emerging fraud trends across cases; produce concise intelligence briefs and actionable lead summaries for the team.
• Support the Law Enforcement National Support Group 
• Ensure strong case record hygiene (required fields, attachments, naming conventions, audit trail completeness) to reduce investigator administrative burden.
• Maintain job aids, templates, and quick-reference guides; provide onboarding support through shadowing/office hours as needed.

Required qualifications, capabilities and skills

• Experience in fraud operations, investigations support, intelligence analysis, financial crimes support, or a similar analytical/production environment.
• Minimum two years working with credit card fraud accounts.
• Working knowledge of SQL with the ability to run and troubleshoot queries (Teradata/Oracle or comparable data warehouse environments).
• Strong analytical skills with the ability to connect facts, identify linkages, and build clear, defensible timelines and summaries.
• Strong written communication skills with ability to produce consistent, law-enforcement-ready drafts (for investigator review/sign-off).
• High attention to detail and strong organizational skills; ability to manage multiple priorities and time-sensitive requests.
• Demonstrated ability to collaborate effectively with investigators and cross-functional partners and incorporate feedback to improve output quality.

Preferred qualifications, capabilities, and skills

• Prior experience preparing investigative documentation packages (chronologies, exhibit indexes, transaction summaries, linkage narratives).
• Familiarity with fraud typologies and trend analysis techniques (pattern recognition, clustering/link analysis concepts).

 

Regional Investigations Fraud Intelligence Analyst within our Consumer Card Fraud Regional Investigations team