**Reference Data Associate** in Client Account Services manages account and market reference data, ensuring client readiness and driving process enhancements. Responsibilities include end-to-end reference data setup and maintenance, daily client requests processing, data validation, stakeholder management, and automation opportunities identification. Proficient in Microsoft Office with strong analytical, communication, and problem-solving skills. Minimum 3+ years in financial services, with experience in client onboarding, account setup, or reference data. Familiarity with automation tools and process improvement methods preferred.
Full Job Description
Location: Metro Manila, National Capital Region, Philippines
Make an impact by helping institutional clients run smoother investment operations. You will join a team that improves how account and market data is set up, maintained, and delivered across an end-to-end service. You will partner closely with operations, technology, product partners, and client stakeholders to drive accuracy, transparency, and continuous improvement. If you enjoy structured problem-solving and building better processes, this role offers meaningful visibility and growth.
Job summary
As a Reference Data Associate in Client Account Services in the investment operations services team, you will manage account and reference data to ensure client readiness across onboarding and ongoing maintenance. You will help strengthen the operating model through process discipline, clear stakeholder communication, and targeted automation. You will also support governance and controls expectations while improving client and operational experience.
Job responsibilities
Manage end-to-end reference data setup and maintenance for funds, investment managers, custodians, and brokers aligned to onboarding and change deliveriesProcess daily client and internal requests such as account openings, account closures, and account change requestsValidate data quality and completeness to support accurate and timely account and market setupPartner with solution design, operations, technology, and product partners to clarify requirements and deliver outcomesIdentify and deliver automation opportunities (for example workflow automation, rule-based validation, reconciliations, and exception routing) with measurable outcomesProduce process documentation, training materials, and communications to support consistent adoption of changesCoordinate testing support, including defining business requirements, supporting user acceptance testing, and validating outcomes after releaseMaintain disciplined delivery governance, including tracking risks, actions, issues, and dependencies, and escalating decisions when neededPrepare and deliver reporting updates to internal stakeholders and, where applicable, external stakeholdersDrive continuous improvement by reviewing root causes, proposing enhancements, and supporting target operating model changesPartner with controls and governance teams to support adherence to governance and operational risk standardsRequired qualifications, capabilities and skills
Experience in client onboarding, account setup, reference data, and/or investment operations within a financial services environmentExperience structuring work, managing deliverables, and coordinating across multiple stakeholders in a matrix organizationStrong written and verbal communication skills, including the ability to explain process and data topics clearly to diverse audiencesDemonstrated ability to prioritize competing deliverables, manage changing workflows, and escalate appropriately when risks emergeProven analytical and problem-solving skills, including the ability to break down complex operational issues into actionable stepsStrong attention to detail and a continuous improvement mindset, with the ability to challenge and enhance current practicesProficiency in Microsoft Office, including creating clear materials and presentations for senior stakeholdersPreferred qualifications, capabilities and skills
Experience supporting account reference data across multiple markets, products, or client segmentsExperience partnering with technology teams on change delivery and production readinessFamiliarity with operational risk and control concepts in an operations environmentHands-on experience with automation and analytics tools (for example Alteryx, Tableau, Python, and optical character recognition)Exposure to process improvement approaches and documentation standards (for example business process methodology and business design methodology)Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes. Support accurate account and reference data setup for investment operations clients, improving onboarding and change delivery. 
