Location: Encino, CA, United States

As a  Real Estate Specialist in the Valuation Services Group, you support real estate valuation risk management by coordinating appraisal-related service requests from intake through delivery. You help ensure requests are complete, accurately tracked, and progressed within service timelines while partnering with internal teams and appraisal/review professionals. You will also support invoice processing and vendor payment activities with a strong focus on accuracy, documentation, and confidentiality.

 

Job responsibilities 

• Process appraisal-related service requests in accordance with established policies and procedures
• Triage and stage incoming requests to support timely completion and ensure files are complete and accurate before work begins
• Partner with internal business teams to support timely handling of requests for individual transactions and portfolios
• Track request status and workflow progress, maintaining accurate and timely updates in queue and workflow tools
• Identify quality or completeness issues, document findings, and coordinate next steps to keep work moving
• Process invoices to support complete accounting records and timely vendor payments
• Troubleshoot routine issues and escalate complex or unusual items to the appropriate parties for resolution
• Promote a client- and service-oriented culture by proactively addressing internal stakeholder needs
• Gather feedback from appraisal/review partners and stakeholders to improve service quality and turnaround times
• Learn and stay current on applicable policies, procedures, and operational workflows to improve accuracy and consistency
• Contribute to projects and process improvement initiatives aligned to your skills and experience

 

Required qualifications, capabilities, and skills 

• Demonstrated experience in loan production support (residential or commercial) and/or appraisal or valuation operations support 
• Working knowledge of appraisal/valuation terminology and end-to-end workflow 
• Experience managing work through shared queues and workflow tools, including timely progression and accurate status updates
• Ability to manage multiple concurrent requests across multiple systems while maintaining accuracy and attention to detail
• Ability to execute well-defined processes in a fast-paced environment with limited supervision
• Strong written and verbal communication skills, with the ability to communicate professionally with stakeholders at all levels
• Demonstrated ability to work effectively in a team-based, shared-service operating model
• Strong time management and prioritization skills, with the ability to meet service targets and reprioritize as deadlines shift
• Demonstrated understanding of confidentiality and appropriate handling of sensitive information
• Sound judgment to identify exceptions, document issues, and escalate when required
• Experience using appraisal management and/or valuation workflow systems
• Proficiency with Microsoft Office (Excel, Outlook, Word) and SharePoint.
• Familiarity with appraisal governance concepts such as independence, review discipline, and policy adherence
• Experience supporting operational process improvements 
• Experience supporting invoice processing, vendor onboarding, and/or accounts payable workflows or systems

 

Manage real estate appraisal requests end to end, keeping workflows on track and vendors paid accurately and on time. Introductory marketing language . Help protect the firm by ensuring real estate valuation requests move efficiently, independently, and in line with policy. You will be a key partner to internal teams by keeping requests complete, on track, and delivered within service targets. In this role, youll balance precision with pacecoordinating across multiple stakeholders while maintaining confidentiality and strong service. If you enjoy operational ownership, clear communication, and process improvement, youll thrive here.