Location: Metro Manila, National Capital Region, Philippines

Come join the Quality team and be a driving force in ensuring procedures that are tied to compliance and governmental regulations.

As a Quality Analyst within JPMorganChase, you play a crucial role in maintaining the high standards of our operations. Your primary focus is to conduct thorough quality control reviews, ensuring our procedures align with internal Know Your Customer (KYC) standards and regulatory requirements. You'll leverage your advanced computer literacy and customer service skills to analyze quality results, identify root causes, and propose solutions. Your strategic thinking will be key in identifying improvement opportunities and influencing change. You'll also use your proficiency in coaching, team building, and cross-functional collaboration to guide others and foster a productive work environment. 

Job responsibilities 

• Perform thorough evaluations of Know Your Customer (KYC) records to ensure they meet internal standards and regulatory requirements, identifying any discrepancies or areas for improvement. 
• Utilize data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors. 
• Develop and apply automated solutions to streamline quality control procedures, reducing manual effort and increasing overall operational efficiency. 
• Apply foundational knowledge in Artificial Intelligence to enhance the efficiency and effectiveness of quality control processes supporting innovation. 
• Foster a collaborative team environment and promote effective communication to enhance team performance and achieve shared objectives.  

Required qualifications, capabilities, and skills 

• Demonstrated expertise in quality control processes, with a strong focus on Know Your Customer standards, evidenced by practical application and results-driven performance for a minimum of 3 years. 
• Skilled in utilizing data analytics tools to examine quality control outcomes, pinpoint underlying issues, and provide actionable insights to enhance processes and prevent future errors. 
• Proven ability implementing automated solutions that streamline quality control procedures, reducing manual effort and increasing overall efficiency.  
• Ability to articulate findings, provide guidance, and foster a collaborative environment that promotes continuous learning.  

Preferred qualifications, capabilities, and skills 

• Foundational knowledge of Webstats/ACES, alternative Quality Assurance systems. Deal Manager, Captis.
• Emerging ability to apply strategic thinking for identifying process improvement opportunities and implementing solutions, with a growing understanding of regulatory guidelines.

 

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool. 

 

 

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Join the Quality team that supports business controls in one of the worlds most innovative banks.