**Project Manager - Associate**
Manage and improve organizational objectives in Client Tax Operations & E-Invoicing, serving as a Professional/Lead. Based in Bengaluru, drive strategic solutions for global tax operations.
- **Responsibilities**: Analyze requirements, partner with global teams, maintain stable operations, embed client-centric approach, ensure compliance, coach teams, communicate consistently, apply process expertise, influence technology enhancements.
- **Required skills/experience**: Graduate degree, 8+ years operations experience, e-invoicing and tax operations knowledge, SDLC understanding, 4+ years business analyst/testing experience, excellent communication, risk & control environment operation, client service & relationship management, strong planning & execution, MS Office & AI tools proficiency.
- **Preferred skills/experience**: Relevant tax market knowledge, banking industry & financial markets knowledge, advanced Alteryx, Tableau, UI Path knowledge.
Full Job Description
Location: Bengaluru, Karnataka, India
You are a strategic thinker passionate about driving solutions in Client Tax Operations & E-Invoicing. You have found the right team.
As Client Tax Operations & E-Invoicing Professional / Lead within our Client Tax Operations (India Utility), you will be responsible for setting and improving our organizational objectives, and ensuring their consistent accomplishment.
Job Responsibilities
Analyze requirements and draft clear user stories.Drive program working groups to resolve open questions, define interlocks, estimate, build, and test deliverables.Partner with global LOB Operations teams to execute e-invoicing services.Maintain a strong and stable operational environment with robust controls, checks, and balances.Embed a client-centric approach across the team to maximize client experience.Ensure ongoing compliance with applicable laws and regulations across markets.Coach teams through soft-skill development and technical training while supporting talent management, retention, succession planning, and critical coverage.Communicate consistently through a clear, regular communication plan across stakeholders.Apply end-to-end process expertise across SOPs, validation points, and international tax reclaims processing.Influence technology enhancements by articulating stakeholder needs and leading change management initiatives.Develop and implement tools to improve quality and accuracy, identify efficiency opportunities, and execute changes in a controlled manner.Required qualifications, capabilities and skills
Graduate or Post-Graduate degree.Minimum 8 years of experience in operations.Experience working with indirect tax programs such as e-invoicing.Familiarity with Taxation and Tax Operations across multiple markets.Good understanding of the SDLC.Minimum 4 years of experience as a business analyst and tester.Excellent verbal, written, and documentation skills with clear, concise, logical writing.Ability to operate in a high standards risk and control environment.Experience in client service and relationship management, communicating complex issues with internal and external stakeholders.Strong strategic planning and execution skills with a hands-on approach.Proficiency in MS Office (including Outlook, PowerPoint, Excel, Word, Project) and AI tools.Preferred qualifications, capabilities and skills
Relevant tax market knowledge or industry experience.Knowledge of financial markets and the banking industry.Advanced knowledge of Alteryx, Tableau, and UI Path. Lead global e-invoicing ops, ensure tax compliance, strengthen controls, and elevate client experience across 100+ markets. 
