at J.P. Morgan
Bulge Bracket Investment BanksPosted 3 days ago
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**Product Portfolio Operations Manager - Operations Product Management** drives operational efficiency across JPMC's expansive Consumer & Community Banking product space. Key responsibilities include coordinating portfolio management operations, enhancing process excellence, and facilitating product delivery across teams. This role partners closely with product owners, tech teams, and stakeholders to deliver immediate objectives and long-term vision. Requirements include 5+ years in program management, proven expertise in operational effectiveness, and experience in agile methodologies and cross-functional collaboration. Relevant skills span impact assessments, risk evaluation, capacity planning, and change management. Experience with financial controls and compliance frameworks is a plus.
- Compensation
- Not specified USD
- City
- Not specified
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Jersey City, NJ, United States
Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
As a Product Portfolio Operations Manager in Operations Product Management, you are a foundational member of a team responsible for implementing connectivity strategies across the product space, while being directly responsible for creating structures that enhance coordination in our product line. You will establish operational frameworks, champion process excellence, and ensure our products deliver measurable value to the organization. This role partners closely with product owners, technology teams, and business stakeholders to deliver on both immediate objectives and long-term vision.
Consumer & Community Banking (CCB) Operations Product organization provides critical cross line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy, and building the roadmap to solutions that impact millions. Along the way, youll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.
Job responsibilities
- Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
- Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
- Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
- Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
- Lead capacity planning, resource allocation, and cross-functional roadmap development to ensure strategic prioritization and alignment across product lines.
- Conduct impact assessments and manage discovery documentation to support informed decision-making.
- Facilitate coordination of product delivery activities, including feature mapping, release planning, launch validation, and operational readiness across teams.
- Drive process improvement and change management initiatives to enhance operational efficiency and foster innovation.
- Oversee portfolio reporting, communications, and governance to maintain transparency and stakeholder alignment.
- Monitor financial controls, resource tracking, and compliance to support sound fiscal management and risk mitigation.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in program management or performance optimization
- Proven ability to manage and implement operational effectiveness initiatives
- Proven ability to operate within the product development life cycle and agile methodologies
- Strong analytical skills with experience in impact assessment and risk evaluation
- 5+ years of experience in product portfolio management, or operational excellence within a large, matrixed organization
- Demonstrated expertise in capacity planning, process optimization, and change management
- Proven success in the product development lifecycle, including agile methodologies and cross-functional collaboration
- Strong analytical skills with experience in impact assessment and risk evaluation
- Excellent communication and stakeholder management abilities
- Experience with financial controls, resource tracking, and compliance frameworks
Preferred qualifications, capabilities, and skills
- Experience supporting more than one CCB Operations Function/Line of Business
