at J.P. Morgan
Bulge Bracket Investment BanksPosted 12 days ago
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**Product Manager - Payments - Vice President** Spearhead product innovation for Small & Medium-Sized Business (SMB) payments. Drive customer value, manage product life cycles, and guide successful launches. Ideal candidate boasts 5+ years in product management, strong technical acumen, and a customer-centric mindset. Key skills include product development, data analytics, and cross-functional team collaboration. Experience with digital payments and understanding of the payments landscape preferred.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: OH, United States
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Manager in Small & Medium-Sized Business Organization (SMB Payments), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
- Develops a product strategy and product vision that delivers value to customers
- Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
- Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
- Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
- Champion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal friction
- Collaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmap
- Work with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.
- Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.
- Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.
- Be the voice of customers and ship high quality and scalable products on time.
- Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product management or a relevant domain area
- Advanced knowledge of the product development life cycle, design, and data analytics
- Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
- Natural ability to empathize with the needs of the customers and focus on their problems.
- A creative innovator with the ability to define business tradeoffs and value; generate out-of-the-box solutions, and cut through ambiguity to drive results.
- Strong technical acumen and experience acting as a trusted partner to engineering driving complex product initiatives in an agile development environment.
- An effective collaborator and engaging communicator with the ability to inspire, influence and align various cross-functional stakeholders.
- Ability to effectively prioritize and execute on multiple concurrent initiatives.
- Data driven with the ability to derive meaning from various sources of data and leverage that information to solve hard problems and evolve the product roadmap.
- Experience with building customer facing digital product is required.
Preferred qualifications, capabilities, and skills
- Demonstrated prior experience working in a highly matrixed, complex organization
- Previous experience working on digital payments onboarding products
- Understanding of Payments landscape
- Previous experience and proven success with tech innovation and digital transformation initiatives
