team, you define and execute an AI/ML product roadmap that delivers knowledge content through APIs and services across channels and personas. You lead cross-functional squads and guide analysts, data engineers, and data scientists to build scalable, governed solutions aligned to business OKRs. You partner with Operations, Legal, Risk, Compliance, Controls, and Technology to prioritize delivery, production support, and continuous improvement.

 

 

Job Responsibilities:

 

• Lead / groom a team of analyst who will work and help achieve the OKRs of the Area Product through coordinating with different stakeholders to identify the opportunities for Data Science/Analytics which can drive relevant insights for Business.

• Provide a technical, consulting and domain leadership to a team of Business Analysts, Data Modelling, Data Engineers and Data Scientists with an aim of providing analytical solution. 

   

• Lead the team on requirement gathering, data understanding, defining scope, building, and implementing solution.

• Leverage different Data Science (Machine Learning, Deep Learning and NLP) & Azures AI capabilities to build the solution and analytics strategy.

• Work with Data Engineering, Data Modelling, Cloud Admin and Power BI team to design an end-to-end solution

• Responsible for a product area in Machine Learning / Artificial Intelligence to deliver knowledge content via APIs and services suitable to channel (contact center, voice, digital, branches), personalized by persona (agent, specialist, banker, advisor, customer)

• Execute the strategic knowledge management roadmap and continuously refine requirements to deliver collective knowledge services and capabilities to scale

 

Required qualifications, skills, and capabilities

• 12+ years of product management experience including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps. 
• 5+ years of knowledge management, machine learning / artificial intelligence experience or similar Operations experience
• Strong leadership skills and experience working in agile/scrum teams is a must
• Any prior experience of solutioning or exposure to building knowledge management platform using GenAI, RAG, Agentic Framework, AI Agents, Pre Compiled Knowledge, etc.
• Ability to synthesize large amounts of information to inform decisions, gain buy-in, and drive work forward
• Ability to thrive in a fast-paced, innovative, collaborative and cross-functional environment
• Excellent strategic thinking, problem-solving for senior leaders and executives
• Excellent written and verbal communication skills: able to visualize and present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders
• Minimum BS / BTech or equivalent level of education required with additional qualification in AI & ML based tech and Cloud capabilities like Azure and AWS

Build AI-powered knowledge capabilities that elevate customer and employee experiences across every channel.