Location: Jersey City, NJ, United States

We have an exciting and rewarding opportunity for you to take your Product Associate career to the next level.

As a Product Associate at JPMorgan Chase, you'll be discovering, designing, and delivering an end-to-end credit process that helps clients and internal partners including bankers, underwriters, and credit operations specialists. You'll be a part of team which works cross-functionally with those partners, technologists and designers to develop and deploy value-added solutions across the credit delivery lifecycle and iterate on those solutions for continuous improvement.

Job Responsibilities :

• Bridge gaps in manual processes by mapping end-to-end as-is workflows (people/process/tools), identifying handoffs, rework loops, control points, and failure points, then designing to-be flows that reduce manual touchpoints and improve cycle time, quality, and compliance.
• Run structured discovery to understand how work is done today through stakeholder interviews, shadowing, workflow walkthroughs, and artifact review (templates, trackers, email trails, SOPs), documenting true operational steps vs. assumed process and surfacing undocumented dependencies.
• Collaborate with Design Teams, Business Partners, and Product Owners to design user experience, define detailed requirements, and deliver new product features, ensuring designs account for operational realities, edge cases, and manual-work reduction opportunities.
• Establish outcome-focused governance by publishing regular KPI readouts and decision logs, aligning on expected benefits vs. realized benefits, and transparently calling out gaps with corrective actions (process changes, backlog reprioritization, training, additional automation, or controls enhancements).
• Lead end-to-end product lifecycle and day-to-day execution, driving discovery and ideation through strategic development, detailed requirements definition, delivery, and ongoing value management, while owning prioritization, stakeholder/client communications and experience, project management, including when things go wrong, by leading incident triage, coordinating cross-functional war rooms (Product, Engineering, Ops, Risk/Controls, vendors), driving root-cause analysis, and ensuring timely recovery with clear client/business communications.
• Assist in planning and managing the release schedule and milestones for software releases, ensuring smooth transitions in both UAT and production environments
• Develop and maintain release management processes and documentation. Ensure adoption and achievement of business objectives through robust change management activities