Bulge Bracket Investment Banks

Posted 15 days ago

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**Product Manager, Card Benefits Experience** owns strategy and delivery of customer-facing benefits journeys. Drive discovery, translation of customer needs, and cross-functional team leadership in a highly regulated environment. Key responsibilities include defining customer-centric product vision, leading discovery through customer research, and translating needs into clear product requirements. A minimum of 5 years of product management experience, strong analytical skills, and proficiency in Agile delivery are required. Hands-on experience with digital benefits platforms, personalization, and experimentation is preferred. Bachelor's degree or equivalent practical experience is needed.

Compensation: Not specified USD
City: New York City
Country: United States

Full Job Description

Location: New York, NY, United States

Build your product leadership career shaping digital benefits that make it easier for customers to get more from what they already have. Youll partner with talented teams to deliver experiences that are intuitive, measurable, and built to scale.

As a Product Manager, Digital Benefits in the Benefits Experience team, you will own the strategy and delivery of customer-facing benefits journeys that improve discovery, understanding, activation, and ongoing engagement. You will translate customer needs and business outcomes into a prioritized roadmap, and you will guide cross-functional teams from discovery through delivery, measurement, and iteration in a highly regulated environment.

Job responsibilities

Define and evolve a customer-centric product vision, strategy, and roadmap for digital benefits experiences

Lead discovery through customer research, market analysis, and problem framing to identify high-impact opportunities

Translate needs into clear product requirements, user stories, and acceptance criteria to enable delivery

Own and maintain a prioritized backlog aligned to measurable customer and business outcomes

Partner with engineering, design, analytics, marketing, and servicing to ship new capabilities and optimize existing journeys

Establish product success metrics and use funnel analysis, customer insights, and experimentation to inform decisions

Drive scalable personalization and content experiences that improve relevance, clarity, and engagement

Communicate tradeoffs, sequencing, and dependencies clearly to stakeholders and delivery partners

Ensure consistent customer experiences across channels by aligning teams on shared journeys and standards

Proactively identify risks and operational impacts, partnering with Legal, Compliance, Risk, and Controls to mitigate issues

Required qualifications, capabilities, and skills

Minimum 5 years of product management experience delivering customer-facing digital products

Demonstrated end-to-end product lifecycle ownership (discovery, design partnership, delivery, measurement, iteration)

Proven ability to define product strategy, build roadmaps, and prioritize backlogs to drive outcomes

Experience authoring product requirements, user stories, and acceptance criteria in an Agile delivery environment

Strong analytical skills, including KPI definition, product metrics, and funnel analysis to evaluate performance

Experience partnering closely with UX design and research to improve usability and clarity

Strong written and verbal communication skills, including influencing and presenting to senior stakeholders

Experience operating in a regulated or risk-based environment with Legal, Compliance, Risk, Controls, Privacy, or Information Security partners

Bachelors degree or equivalent practical experience

Preferred qualifications, capabilities, and skills

Experience with consumer credit cards, loyalty, offers, rewards, or benefits platforms

Familiarity with benefits ecosystems (eligibility, fulfillment, and partner dependencies)

Experience building or partnering on personalization or decisioning capabilities (segmentation, targeting, content rules)

Experience using experimentation and iterative delivery to optimize customer experience

Track record of delivering sustained, measurable customer experience improvements

Experience aligning multiple teams on shared platforms, APIs, and reusable components

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Lead digital benefits experiences that help cardmembers discover, activate, and maximize value through personalized journeys.

Full Job Description