at J.P. Morgan
Bulge Bracket Investment BanksPosted 10 days ago
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**Prime Brokerage Client Service Manager - Associate II** Manage Prime Brokerage clients' trade management and settlement needs, collaborate cross-functionally to eliminate inefficiencies, and drive service improvements. Key responsibilities include providing a single point of contact for clients, process management, issues escalation, client training, and adhering to firm policies and client confidentiality. Requires 3+ years in investment banking operations, proficient PC skills (Excel, Word, PowerPoint), strong organizational skills, and proven ability to work under pressure. Experience navigating Equity, FI, REPO, and Options products is preferred.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: Jersey City, NJ, United States
Join a dynamic team responsible for Prime Brokerage Clients. The team partners with various internal and external parties, to identify inefficiencies and manage improvement operations.
As an Associate II within the Prime Client Operations team, you will be responsible for providing a single point of contact for Prime Brokerage clients, regarding trades and settlement needs. You will partner with various internal and external parties, to identify inefficiencies and manage improvement operations. You will have the opportunity to assist with training clients on usage of recent technologies and reporting processes, and to contribute to the ongoing improvement of our services.
- Provide single point of contact for Prime Brokerage clients for all their Trade management and Settlements related needs. products in scope are Equity, FI, REPO, and Options.,
- Process client trades files, monitor Trade Exception Manager and sign off for end of day batch Process ensuring timely and accurate client reporting
- Monitor daily work flow queues and adhere to SLAs in place, report and escalate any issues or system outages, provide timely updates to all internal and external stakeholders
- Partner with clients and internally with technology, strategy and transformation teams to help identify external and internal inefficiencies and manage improvement opportunities (Straight through Processing and Settlement Efficiency)
- Train clients on usage of recent technology and reporting processes, represent Operations on client visits and scorecard reviews
- Adhere to firm policy and procedures/controls and adhere to Client confidentiality framework
Required qualifications, capabilities, and skills
- Excellent communication skills both written and verbal
- Relentless and versatile learner with an aptitude for assimilating new industry, company, product or technical knowledge
- Highly organized with ability to manage competing priorities.
- Skillset to properly escalate issues to management, controls team and front office sales and trading teams.
- Ability to work under pressure, prioritizing tasks according to risk and client profile and ability to manage global initiatives and projects by the business, industry or operations
- Strong analytical and problem-solving skills, including the ability to understand the external clients perspective when applying solutions. Creative problem solving with a focus on improving / maintaining client relationships
- Must have strong PC skills with particular emphasis on Microsoft excel, formula construction, and excel reconciliation solution as well as strong time management skills required to meet the internal and external deadlines/cutoffs
- College degree required
- 3+ years of experience in investment banking operations,
- Team Player, but also must be able to work independently
- Be a self-starter with the motivation, demonstration of initiative, and ownership mentality to think outside of the box as necessary
- Proficient PC skills including Word, Excel and PowerPoint
- Equity and Fixed income knowledge is a plus
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, ore improve accuracy in operational processes
Support client service delivery, resolve issues, and enhance client experiences collaboratively.
