• Support North America Escrow Client Managers by actioning client-related cases and maintaining accurate account information across multiple internal systems
• Monitor daily cash activity, investigate overdrafts and uninvested cash balances, and coordinate resolution of outstanding items
• Perform ongoing account maintenance reviews, including monitoring account changes and ensuring data accuracy across Escrow platforms
• Review and analyze recurring control reports, dashboards, and account metrics to identify inconsistencies, exceptions, and potential risks
• Execute quality assurance reviews across global Escrow locations to ensure adherence to established procedures and control standards
• Produce and distribute monthly control metrics and management reporting for global Escrow governance forums
• Manage periodic reviews of dormant accounts, aged receivables, return mail, and small balance accounts to support regulatory and operational requirements
• Support Paying Agency activities and related operational processes
• Participate in and lead small to large-scale projects focused on process improvement, risk mitigation, and operational efficiency
• Partner with stakeholders across Operations, Client Service, and Controls to strengthen risk management and enhance the client experience

Required qualifications, capabilities, and skills

• Bachelor's degree in Business, Finance, or a related field
• 3+ years of experience in financial services, operations, client service, escrow, corporate trust, custody, or a related discipline
• Strong analytical and problem-solving skills with exceptional attention to detail
• Experience reviewing operational processes, identifying risks, and supporting a strong control environment
• Strong written and verbal communication skills with the ability to collaborate across teams and stakeholder groups
• Ability to manage multiple priorities and perform effectively in a fast-paced environment
• Strong Microsoft Excel skills and proficiency with data analysis and reporting
• Demonstrated ability to work independently while contributing to a collaborative team environment

Preferred qualifications, capabilities, and skills

• Experience in Escrow, Corporate Trust, Custody, or related Payments businesses
• Knowledge of risk and control frameworks, operational risk management, and quality assurance practices
• Familiarity with J.P. Morgan internal platforms, including Unity, CAPTIS, ESP, ECD, and iDDA
• Experience supporting governance reporting, metrics production, and control forums
• Understanding of tax-related processes and requirements
• Project management and process improvement experience with a focus on operational excellence and risk reduction