Bulge Bracket Investment Banks

Posted 15 days ago

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**Payments Business Manager - Senior Associate**: Lead business management for payments product heads, owning cadence, communications, and cross-functional coordination. Improve team culture and drive strategic initiatives. Needs 3+ years' client-facing experience, strong analytics, and influencing skills. Familiarity with payments industry a plus. Based in New York, NY.

Compensation: Not specified
City: New York City
Country: United States

Full Job Description

Location: New York, NY, United States

Join a team where you will shape how strategy comes to life supporting senior product leaders, driving operating rhythms, and ensuring the right decisions get made and executed. You will have real visibility into a high-impact product agenda and the opportunity to build something best-in-class. If you thrive in fast-moving environments and love turning complexity into clarity, this role is for you.

As a Business Manager in the Payments and Lending Innovation team, you will support the Chief of Staff and Heads of Product to drive alignment, momentum, and operational excellence across a dynamic product organization. You will own the business management cadence, shape leadership communications, and build the structures that keep the team focused and moving forward. We count on you to connect the dots, surface what matters, and ensure our strategic vision is consistently reinforced.

Job responsibilities

Own the business management cadence for the Payments Heads of Product, driving weekly and monthly routines, meeting agendas, action logs, and follow-ups to ensure decisions are captured and executed on time

Coordinate planning and reporting across the Product Leadership team, including roadmap alignment and leadership updates

Build and maintain team collaboration pages as a single source of truth for priorities, deliverables, and team guides

Improve cross-functional coordination across the payments organization to streamline handoffs and reduce last-minute escalations

Drive team culture and engagement by supporting onboarding, standardizing communications, and creating forums that improve collaboration

Support organizational needs including headcount tracking and recruiting coordination

Identify opportunities for process improvement and efficiency by generating innovative ideas and solutions

Collaborate with business managers across the organization to execute strategic initiatives and monitor outcomes

Communicate and influence colleagues at all levels, including senior leaders, with professionalism and clarity

Handle confidential information with discretion and sound judgment

Required qualifications, capabilities, and skills

Bachelor's degree or equivalent practical experience
3+ years of client-facing experience in client engagement, customer success, concierge, hospitality, or relationship management
Strong analytical, communication, storytelling, and presentation skills with the ability to influence senior audiences
Keen attention to detail and strong project management skills with a demonstrated ability to manage multiple priorities
Ability to quickly and effectively respond to rapidly changing business needs and urgent requests
Highly motivated self-starter with the ability to work with a high degree of independence

Preferred qualifications, capabilities, and skills

Technical fluency and interest in working closely with product teams

Familiarity with the payments industry or payments products

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

Drive clarity, alignment, and momentum across a fast-moving payments and lending product agenda.

Full Job Description