Bulge Bracket Investment Banks

Posted 3 days ago

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**Payment Lifecycle Specialist - EMEA Investigations** Drive global payments operations as a specialist in Metro Manila, Philippines. Investigate and resolve wire transfer inquiries, maintaining service level expectations. Process transactions and manual instructions across various currencies. Analyze data for accuracy and ensure traceability. Collaborate with clients and partners, escalating exceptions as needed. Contribute to process improvements and continuous client service enhancements. 必要条件： - Bachelor's degree or relevant experience - Payment processing experience, preferably in international settings - Strong English communication skills; - Demonstrated problem-solving and detail-oriented mind 优于条件： - 2 年支付运营（后台）经验（银行、共享服务或金融服务处理环境） - 投资调查和/或与资金转移相关的异常处理经验 - Society for Worldwide Interbank Financial Telecommunication (SWIFT) 等国际支付消息和约定的工作知识 - 采用人工智能驱动工具的经验和对支持过程改进和运营优势的新技术的开放心态 тоюзык программирования

Compensation: Not specified
City: Manila
Country: Not specified

Full Job Description

Location: Metro Manila, National Capital Region, Philippines

Help deliver the payments experience clients depend on every day. In this role, you will investigate and resolve wire transfer inquiries, support operational excellence, and contribute to continuous improvement. You will gain hands-on exposure to global payments, correspondent banking, and investigation workflows. If you are curious, detail-oriented, and energized by problem-solving, wed like to hear from you.

As a Payments lifecycle specialist in the Payments investigations team, you will investigate and resolve wire transfer inquiries and support day-to-day operational processing to deliver timely, accurate outcomes. You will follow documented procedures and controls, collaborate with partners, and contribute to a culture of continuous improvement and client service.

Job responsibilities

Process investigations and transactions in accordance with documented procedures, controls, and service level expectations.

Investigate and resolve wire transfer inquiries by reviewing payment details, research results, and related documentation.

Process manual instructions for funds and wire transfers across global currencies, as applicable to the role.

Analyze case and payment information to validate data accuracy, completeness, and required approvals.

Review and submit manual entries needed to resolve funds transfer inquiries, ensuring proper documentation and traceability.

Provide clear updates to clients or client service partners on inquiry status, next steps, and outcomes.

Identify exceptions, risks, or control gaps, and escalate issues in a timely manner through the appropriate channels.

Support cross-training by sharing procedures and coaching teammates on assigned processes.

Perform backup production tasks and contribute ideas to improve workflow efficiency, quality, and controls.

Rotate across team functions as needed to maintain operational coverage and meet daily priorities.

Required qualifications, capabilities and skills

Bachelors degree or equivalent relevant work experience.

Experience in international payment processing operations, including wire transfers and/or investigations.

Strong written and verbal English communication skills for documenting cases and providing stakeholder updates.

Ability to follow documented procedures and controls with a high level of accuracy and attention to detail.

Demonstrated problem-solving skills, including the ability to prioritize work, take ownership, and escalate appropriately.

Proficiency with common productivity tools (for example, Microsoft Excel, PowerPoint, and Word) and comfort working across multiple systems.

Ability to work collaboratively in a team environment while also managing assigned tasks with minimal supervision.

Preferred qualifications, capabilities and skills

2 years of experience in payment operations (back office) within a bank, shared services, or financial services processing environment.

Experience with payment investigations and/or exception processing related to funds transfers.

Working knowledge of international payment messaging and conventions, including Society for Worldwide Interbank Financial Telecommunication (SWIFT).

Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence.

Resolve wire transfer inquiries and support investigation operations to deliver accurate, timely payments service.

Full Job Description