at J.P. Morgan
Bulge Bracket Investment BanksPosted 8 days ago
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**Part-Time Associate Banker in Mendham, NJ** As our Part-Time (30 hours) Associate Banker in Mendham, NJ, you'll embody Chase's commitment to exceptional client care. Your role involves using hospitality and friendly service to meet branch needs, support transactions, and drive client relationships. Key responsibilities include: - Managing lobby traffic via tablet, greeting clients, and scheduling appointments - Providing account servicing, account opening, and maintaining compliance with policies - Educating clients on Chase's mobile app, Chase.com, and other self-service options - Building client relationships through active listening, empathy, and product knowledge sharing - Managing cash devices and adhering to bank policies and procedures Required skills include client service experience, proven ability to exceed client expectations, and strong problem-solving skills. A high school diploma or GED is also needed. Preferred skills include cash handling experience and a strong desire to educate clients on technology solutions. This role offers a competitive salary and full-time benefits package for employees working 30 hours or more per week.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: Mendham, NJ, United States
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions helping clients achieve their financial goals.
Job Responsibilities
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
- Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions partnering with other branch team members to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail providing a consistent client experience.
- Ability to elevate the client experience working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
