at J.P. Morgan
Bulge Bracket Investment BanksPosted 14 days ago
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**Part-Time Associate Banker (20 Hours) | Bilingual Spanish Required in Tampa, FL** - Represent Chase brand with genuine hospitality, using state-of-the-art banking solutions while delivering exceptional client experiences. - Manage branch operations, greet clients, open new accounts, and perform daily transactions, ensuring compliance with banking policies. - Build trusted relationships by actively listening, sharing product knowledge, and partnering with team members to help clients achieve financial goals. - Develop expertise in using Chase's Mobile App, Chase.com, and self-service technologies to assist clients. - Experience in client service or a comparable role, with strong communication skills, empathy, and attention to detail required; cash handling experience preferred. - Must be bilingual Spanish and demonstrate commitment to exceeding client expectations in a 20-hour position at Hanley and Waters Branch, Tampa, FL.
- Compensation
- Not specified USD
- City
- Tampa
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Tampa, FL, United States
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions helping clients achieve their financial goals.
Job Responsibilities
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
- Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions partnering with other branch team members to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail providing a consistent client experience.
- Ability to elevate the client experience working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
