at J.P. Morgan
Bulge Bracket Investment BanksPosted 13 days ago
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**Associate Banker, Part-Time (20 Hours), Clairemont Branch, San Diego, CA** In this part-time role, you'll serve as the welcoming face of the Chase brand at our Clairemont, San Diego branch. Your primary responsibility is creating an exceptional client experience by delivering attentive, friendly service, and driving branch success through strong client relationships. Key duties include: managing lobby traffic, providing account servicing, educating clients on digital banking solutions like Chase Mobile App and Chase.com, and collaborating with team members to help clients achieve their financial goals. Required skills include proven client service experience, quick product learning, and the ability to build trusted connections. A high school diploma or GED is necessary. Preferred skills: cash handling experience and a strong aptitude for connecting clients to technology solutions. This role is contingent on passing a criminal conviction history review as required by the Federal Deposit Insurance Act.
- Compensation
- Not specified
- City
- San Diego
- Country
- United States
Currency: Not specified
Full Job Description
Location: San Diego, CA, United States
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions helping clients achieve their financial goals.
Job Responsibilities
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
- Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions partnering with other branch team members to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail providing a consistent client experience.
- Ability to elevate the client experience working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
