Bulge Bracket Investment Banks

Posted 6 days ago

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**Operations Senior Specialist II** Manage loan files, ensure document accuracy, and collaborate with teams to facilitate loan closures. Key responsibilities include record-keeping, system updates, and issue resolution. Requirements: high school diploma or equivalent, strong attention to detail, fast-paced environment skills, basic computer proficiency, and excellent communication. Preferred: customer service experience, operational support, loan processing, and problem-solving track record.

Compensation: Not specified
City: Monroe
Country: United States

Full Job Description

Location: Monroe, LA, United States

Make an impact on the final stage of the lending journey by helping move loans efficiently from approval to closing. In this role, youll support a fast-paced operations team where accuracy, follow-through, and service matter. Youll partner with colleagues across the loan process to keep documentation and system records complete and up to date. If you enjoy staying organized, solving problems, and supporting customers and partners, this is a great opportunity to grow your operations experience.

As an Operations Senior Specialist within Home Lending Operations, you will support activities that facilitate the transition of a loan to closure. You will create and maintain loan files, perform administrative and system updates, and help resolve documentation or processing issues. You will work closely with internal teams and external partners to ensure required information is accurate and complete. You will provide coverage across support activities based on business needs and volume. You will help maintain an organized, service-focused experience through timely communication and attention to detail.

Job responsibilities

Maintain loan files and ensure documents are organized, complete, and properly stored

Perform administrative tasks including scanning/imaging, copying, filing, data entry, and handling correspondence

Update and monitor system records and third-party credit-related websites, as applicable

Partner with underwriting and other internal teams to support document collection and issue resolution

Communicate with external agents and internal colleagues to resolve discrepancies and clear open items

Provide coverage for support activities based on absences and volume fluctuations

Complete additional operational tasks as assigned to support the loan closing process

Required qualifications, capabilities, and skills

High school diploma or equivalent

Ability to perform accurate data entry and maintain organized electronic and paper files

Strong attention to detail and ability to identify and escalate discrepancies

Effective written and verbal communication skills

Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Basic proficiency with common office tools and computer systems

Ability to work independently and collaborate effectively as part of a team

Preferred qualifications, capabilities, and skills

Prior customer service experience

Experience supporting operational, administrative, or document-processing work

Familiarity with loan documentation, lending operations, or financial services workflows

Experience coordinating with multiple partners to resolve time-sensitive issues

Demonstrated problem-solving skills in a process-driven environment

Support the loan closing process by maintaining files, updating systems, and coordinating with internal and external partners.

Full Job Description

Location: Monroe, LA, United States

Job responsibilities

Maintain loan files and ensure documents are organized, complete, and properly stored

Perform administrative tasks including scanning/imaging, copying, filing, data entry, and handling correspondence

Update and monitor system records and third-party credit-related websites, as applicable

Partner with underwriting and other internal teams to support document collection and issue resolution

Communicate with external agents and internal colleagues to resolve discrepancies and clear open items

Provide coverage for support activities based on absences and volume fluctuations

Complete additional operational tasks as assigned to support the loan closing process

Required qualifications, capabilities, and skills

High school diploma or equivalent

Ability to perform accurate data entry and maintain organized electronic and paper files

Strong attention to detail and ability to identify and escalate discrepancies

Effective written and verbal communication skills

Ability to manage multiple tasks and meet deadlines in a fast-paced environment

Basic proficiency with common office tools and computer systems

Ability to work independently and collaborate effectively as part of a team

Preferred qualifications, capabilities, and skills

Prior customer service experience

Experience supporting operational, administrative, or document-processing work

Familiarity with loan documentation, lending operations, or financial services workflows

Experience coordinating with multiple partners to resolve time-sensitive issues

Demonstrated problem-solving skills in a process-driven environment

Support the loan closing process by maintaining files, updating systems, and coordinating with internal and external partners.

Operations Senior Specialist II

Full Job Description

Job responsibilities

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

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