**Operations Risk and Controls Analyst** in Mumbai, Maharashtra, India, drives third-party due diligence, controls, and data governance. Ensures effective oversight of critical market providers. Key responsibilities include managing due diligence workflows, coordinating onboarding/offboarding activities, administering negative media workflows, and maintaining party/reference data. Collaborates cross-functionally to improve processes, support governance, and maintain audit readiness. Required skills span from strong communication and analytical abilities to disciplines like risk management, time management, and proficiency in tools like Excel, PowerPoint, and Word.
Full Job Description
Location: Mumbai, Maharashtra, India
Bring your expertise to a globally connected operations team where you will strengthen oversight, improve controls, and grow through broad stakeholder partnership.
As a Network Management Operations Analyst within the Network Management team, you support oversight of relationships with local market providers and agent banks through disciplined operations execution. As a Network Management Operations Analyst within the Network Management team, you coordinate due diligence, onboarding and offboarding activities, negative media workflows, and reference data documentation to enable effective day-to-day coverage. As a Network Management Operations Analyst within the Network Management team, you partner with stakeholders across operations, compliance, risk, legal, and technology to improve processes, support governance routines, and maintain audit readiness.
Job Responsibilities:
Monitor third-party due diligence workflows through closure, including questionnaire distribution, tracking, follow-ups, and status reportingCoordinate onboarding and offboarding support activities for agent banks and market infrastructure providers, including closure of oversight actionsAdminister negative media workflows and credit risk rating-related processes in line with established proceduresExecute relationship inventory upkeep activities, including collecting, validating, and distributing required information and documentationMaintain party and reference data records and supporting documentation, including retention and repository hygiene requirementsPublish management information reporting reference data and documentation for stakeholders using established templates and routinesInvestigate exceptions, breaks, and stakeholder queries by documenting root cause analysis and driving timely resolution pathsRecommend efficiency enhancements by identifying process gaps and proposing practical changes to reduce friction and reworkSupport change delivery activities, including user acceptance testing preparation and execution in partnership with data, analytics, and technology teamsParticipate in ad hoc projects supporting the Network Management team and relevant business-aligned partnersStrengthen controls and governance routines by tracking actions, maintaining evidence, and escalating risks when neededRequired qualifications, skills, and capabilities:
Demonstrate experience performing operations tasks involving third-party information, documentation handling, and stakeholder coordinationApply strong written and verbal communication skills to build effective working relationships across stakeholdersShow analytical skills with a controls and risk mindset, including the ability to connect issues across workflows and exercise judgment under pressurePractice disciplined execution with clear ownership and accountability for risk and control outcomesManage deadlines through effective time management, including planning, prioritizing, scheduling, and monitoring workSupport audit, compliance, and regulatory inquiries by providing well-organized evidence and reconciliations and maintaining audit readinessBuild productive working relationships across functions and levels to achieve outcomes in a collaborative environmentOperate effectively across a global team model, including coordinating with internal partners and external parties to obtain and distribute required informationHandle sensitive third-party and internal information with strong confidentiality awareness and careful data-handling judgmentUse spreadsheet, presentation, and document tools (Excel, PowerPoint, and Word) to produce updates, documentation, and status materialsAdapt to changing priorities while maintaining accuracy, urgency, and control disciplinePreferred qualifications, skills, and capabilities:
Hold a postgraduate qualification in FinanceDemonstrate experience supporting questionnaire administration processes, including distribution, tracking, follow-ups, and reportingShow familiarity with preparing market development communications and briefing materials for stakeholdersDevelop negotiating skills to support practical solutions to workflow challenges and information gapsDemonstrate developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes. Drive third-party due diligence, controls, and data governance that enable effective oversight of critical market providers. 
