As a Operational Resiliency Business Management within Global Finance, you will sit at the intersection of strategy, execution, and senior leadership turning complex priorities into real outcomes. If you thrive in ambiguity, love bringing structure to fast-moving work, and want visibility with senior leaders, this role is built for you. Come do the most important work of your career with us.

Job Responsibilities

• Serve as senior business manager and strategic advisor to the function's leader, helping shape strategy, operating model, governance structure, and the senior management agenda 
• Own the function's strategic book of work, translating priorities into clear delivery plans, milestones, dependencies, success measures, and executive-level reporting 
• Lead financial and resource management, including budgeting, forecasting, headcount governance, investment planning, expense discipline, and resource prioritization 
• Drive execution discipline across priority initiatives, ensuring delivery against scope, timeline, budget, and measurable business outcomes 
• Establish and manage the operating cadence, including leadership meetings, governance forums, quarterly planning, business reviews, action tracking, and escalation processes 
• Provide senior-level transparency on delivery health, including progress, adoption, benefits realization, financial performance, and decisions required 
• Develop executive-ready communications and decision materials, including strategy documents, business reviews, governance packs, decision papers, and audit-support materials 
• Support organizational effectiveness, including operating model design, capacity planning, location strategy, workforce planning, and change management 
• Define and track performance measures that demonstrate progress, value delivery, execution discipline, and sustainable outcomes 
• Lead strategic analyses and special projects for senior management, regulatory, audit, or control-related forums 
• Represent the function in senior forums, ensuring clear messaging, informed escalation, and alignment across stakeholders

 

Required Qualifications, Capabilities and Skills

• Bachelor's degree file-name
• 10+ years of experience managing large-scale transformation initiatives 
• Proven ability to lead complex cross-functional initiatives and to engage, influence, and build relationships with senior executives, business leaders, and key stakeholders 
• Strong verbal and written communication skills, including the ability to simplify complex topics for senior audiences and drive decision making 
• Strong analytical, problem-solving, and project management skills, with experience tracking performance, risks, dependencies, and outcomes 
• High proficiency in developing executive materials, reporting, and data-driven insights 
• Comfortable working with ambiguity, managing competing priorities, and delivering results in a fast-paced environment 

 

Preferred Qualifications, Capabilities and Skills

• MBA or relevant advanced degree 
• Experience in financial services, strategy consulting, or technology ideally in strategy, transformation, business management, chief operating office, or chief of staff roles 
• Knowledge of markets, payments, banking, operations, technology, or business management environments

Shape and scale a newly created function driving operational resiliency, strategy, and execution as a senior business manager.