Operational Resilience Vice President within the Commercial and Investment Bank Resilience Oversight Team, you will lead project delivery and governance for the Commercial and Investment Bank Resilience Continuous Improvement agenda in close partnership with Firmwide Resiliency Office (FRO) and key Commercial and Investment Bank stakeholders globally. You will drive a portfolio of process optimization, data automation, and AI/ML-enabled initiatives that enhance the CIB Resilience lifecycle and framework execution. You will also support incident management readiness and timely stakeholder communications that enable effective escalation, decision-making, and follow-through.This role blends change delivery with data automation and emerging AI/ML use cases to strengthen resiliency outcomes.

Job Responsibilities:

• Own day-to-day management and delivery for a multi-workstream portfolio: intake/prioritisation, scope, plans, milestones, and delivery oversight.
• Drive risk identification and cross-functional alignment across Commercial and Investment Bank Resilience, Businesses, Technology, Risk/Controls, and other partner teams to ensure timely delivery and adoption. 
• Provide leadership for a small team, including goal-setting, prioritisation, coaching/development, and performance management to ensure high-quality delivery and strong stakeholder partnership.
• Identify and deliver process improvements through standardization, automation, and data-driven enhancements utilising knowledge of AI/ML tools.
• Translate business needs into clear problem statements and measurable outcomes.
• Prepare and deliver executive-ready materials for senior audiences.
• Support incident management readiness and facilitating post-incident reviews and closure tracking.

• Ensure appropriate controls alignment and documentation to support auditability and sustained BAU execution.

   

Required qualifications, capabilities and skills:

• Ability to identify resiliency risk across business, third-party, technology and cyber domains.
• Experience in an operational or business environment within financial services.
• Understanding of AI/ML tools to enable process enhancements or data-driven transformation initiatives 
• Strong program/project management (PMO) experience delivering cross-functional initiatives
• Demonstrated people management experience, leading a small team with effective prioritisation, coaching/development, and performance management to deliver high-quality outcomes.
• Demonstrated ability to create concise, high-quality executive reporting tailored to senior stakeholder expectations.
• Excellent written and verbal communication skills; able to drive alignment, escalate effectively, and facilitate decision-making forums.
• Experience driving change in fast-paced environments with strong ownership, prioritization, and follow-through.
• Self-starter who takes ownership, proactively identifies what needs to be done, and drives work to completion with minimal supervision.

• Ability to operate effectively under pressure during incidents/escalations, with sound judgment and structured execution.

   

Preferred qualifications, capabilities and skills:

• Track record of influencing outcomes in matrixed organizations through stakeholder management and credibility-building.
• Familiarity with incident management practices