at J.P. Morgan
Bulge Bracket Investment BanksPosted 8 days ago
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**Merchant Dispute: Account Specialist I** at JPMorganChase, Columbus, OH. Manage high-volume disputes (30% outbound client calls), processing cases accurately viamultiple systems. Leveragecustomer service expertise and adaptability for operational excellence. Key responsibilities include policy compliance (including Reg Z), teamwork, and customer empathy. Required qualifications: 1+ year in customer support, multitasking, problem-solving, and computer literacy. Preferred: disputes knowledge in credit cards/retail banking and banking experience.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: Columbus, OH, United States
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As an Account Specialist I at JPMorganChase, you will play a key role in supporting our clients and internal partners by ensuring the accurate and timely processing of credit card related disputes. While approximately 30% of your time will involve outbound calling to clients the majority of your responsibilities will be operations-based, focusing on process execution. You will leverage your strong attention to detail, organizational skills, and ability to multitask across multiple systems to deliver high-quality service and operational excellence. Working within a well-defined framework, you will perform routine tasks, follow established procedures, and escalate any non-standard issues to your supervisor. Your commitment to accuracy, customer service, and continuous improvement will help drive team success and ensure a positive client experience.
Job responsibilities
- Manages a high volume of incoming disputes casesUtilizes customer service expertise to interpret needs and deliver continuous insightsNavigates multiple computer systems with efficiency, demonstrating adaptability and resilienceComply with internal policy, procedures, and reg Z guidelinesExcels both independently and collaboratively, driving team success and achieving goalsFollows all regulatory and departmental practices and procedures diligentlyTakes ownership of each customer interaction while treating them with respect and responding with empathyRequired qualifications, capabilities, and skills
- Communication, information gathering, and decision-making skillsCustomer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accuratelyAbility to manage complex customer interactions using empathy, composure, and sound judgmentAbility to adjust to new situations and effectively navigate different cultural contexts and workplace environmentsAdaptability and efficiency in fast-paced, dynamic, and results-driven environmentsAbility to read, write, and navigate through multiple applicationsAbility to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goalsProficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional settingHigh school diploma or GED requiredPreferred qualifications, capabilities, and skills
- Disputes knowledge in credit card and/or retail bankingBanking experience
Join the Merchant Dispute team that is assisting customers find solutions in one of the worlds most innovative banks.
Apply nowSIMILAR OPPORTUNITIES
Merchant Dispute: Account Specialist I
Compensation
Not specified
City: Not specified
Country: United States
ExperiencedNo visa sponsorship**Merchant Dispute: Account Specialist I** at JPMorganChase, Columbus, OH. Manage high-volume disputes (30% outbound client calls), processing cases accurately viamultiple systems. Leveragecustomer service expertise and adaptability for operational excellence. Key responsibilities include policy compliance (including Reg Z), teamwork, and customer empathy. Required qualifications: 1+ year in customer support, multitasking, problem-solving, and computer literacy. Preferred: disputes knowledge in credit cards/retail banking and banking experience.
Full Job Description
Location: Columbus, OH, United States
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.As an Account Specialist I at JPMorganChase, you will play a key role in supporting our clients and internal partners by ensuring the accurate and timely processing of credit card related disputes. While approximately 30% of your time will involve outbound calling to clients the majority of your responsibilities will be operations-based, focusing on process execution. You will leverage your strong attention to detail, organizational skills, and ability to multitask across multiple systems to deliver high-quality service and operational excellence. Working within a well-defined framework, you will perform routine tasks, follow established procedures, and escalate any non-standard issues to your supervisor. Your commitment to accuracy, customer service, and continuous improvement will help drive team success and ensure a positive client experience.Job responsibilities- Manages a high volume of incoming disputes casesUtilizes customer service expertise to interpret needs and deliver continuous insightsNavigates multiple computer systems with efficiency, demonstrating adaptability and resilienceComply with internal policy, procedures, and reg Z guidelinesExcels both independently and collaboratively, driving team success and achieving goalsFollows all regulatory and departmental practices and procedures diligentlyTakes ownership of each customer interaction while treating them with respect and responding with empathyRequired qualifications, capabilities, and skills
- Communication, information gathering, and decision-making skillsCustomer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accuratelyAbility to manage complex customer interactions using empathy, composure, and sound judgmentAbility to adjust to new situations and effectively navigate different cultural contexts and workplace environmentsAdaptability and efficiency in fast-paced, dynamic, and results-driven environmentsAbility to read, write, and navigate through multiple applicationsAbility to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goalsProficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional settingHigh school diploma or GED requiredPreferred qualifications, capabilities, and skills
- Disputes knowledge in credit card and/or retail bankingBanking experience
Join the Merchant Dispute team that is assisting customers find solutions in one of the worlds most innovative banks.
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