Job responsibilities

• Applies technical expertise and problem-solving methodologies to projects of moderate scope
• Client and Stakeholder management including client consultations, communication of expected completion dates and ongoing expectation management
• Contribute to process management and improvement within the team by updating and creating documentation and runbooks  in line with engineering standards
• Provide advanced troubleshooting and support for Proxy issues
• Collaborate with other IT & business teams to align proxy solutions with organizational goals
• Contribute to change management process improvement by building standardized change implementation templates
• Provide technical guidance and mentorship to team members
• Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements. 
• Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations. 

Required qualifications, capabilities, and skills

• Formal training or certification in infrastructure disciplines, with 5+ years of applied, hands-on experience.
• Hands-on experience installing, migrating, and decommissioning Broadcom (Bluecoat) proxy/security devices: ProxySG, Secure Web Gateway (ISG), Symantec Content Analysis Systems (CAS), SSL Visibility appliances, and Symantec Management Center (SMC).
• Experience with SaaS-based secure gateway vendors such as Zscaler and/or Netskope.
• Ability to design, build, test, and deploy proxy-based security solutions end-to-end.
• Strong understanding of network infrastructure and network security concepts, including application-layer protocols (HTTP/HTTPS) and vulnerability mitigation.
• Good understanding of REST APIs and container-based deployment models.
• Understanding of version and revision control practices and procedures.
• Proficiency using SIEM tools for security investigation and troubleshooting.
• Automation scripting skills for proxy environments, including comfort with shell/Python scripts and Ansible playbooks, plus strong networking fundamentals (topology, VLANs, routing, switching, global/local load balancing, firewalls) and flexibility to work off-hours/weekends in a 24x7 on-call rotation.
• Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support infrastructure engineering workflows with strong validation habits and awareness of data sensitivity. 
• Ability to review and validate AI-assisted recommendations before implementation, escalating when uncertain and ensuring outcomes align to resiliency, security, and auditability expectations.