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**Instructional Designer, Chase Travel - Metro Manila**, designs, develops, and improves training experiences, collaborating with stakeholders to identify needs and create effective learning solutions. Key responsibilities include partnering with subject matter experts, designing engaging content across e-learning modules, instructor-led training, job aids, and assessments, and managing multiple projects. Requires a Bachelor's degree in Instructional Design or related field, with at least 3 years of experience creating training for customer-facing service teams. Proficiency in learning management systems and e-learning authoring tools essential. Must-have excellent communication skills and ability to work a night shift schedule. Preferred: experience in travel-related products and project management practices.

Compensation: Not specified
City: Manila
Country: Not specified

Full Job Description

Location: Metro Manila, National Capital Region, Philippines

Make your mark by shaping how customer service teams learn and perform. Join a collaborative team that builds practical, engaging learning experiences that support performance and career growth. Bring your expertise in instructional design to create training that is clear, consistent, and easy to apply on the job. If you enjoy partnering with subject matter experts and turning complex topics into simple, usable content, this role is for you.

Job summary:

As an Instructional Designer within Chase Travel Learning, you will design, develop, and improve training experiences that help customer service advisors deliver excellent support. You will partner with leaders and subject matter experts to identify learning needs and translate them into effective learning solutions. You will create content across multiple formats and ensure materials are accurate, consistent, and ready for deployment. You will use feedback and performance insights to continuously improve learning effectiveness and learner experience.

Job responsibilities:

Partner with stakeholders to identify training needs and performance gaps
Design engaging learning experiences across e-learning, instructor-led training, job aids, and assessments
Develop training materials that are accurate, clear, and aligned to business processes and policy updates
Facilitate train-the-trainer sessions to support consistent delivery and adoption
Manage multiple development projects simultaneously and deliver to agreed timelines
Evaluate learning effectiveness using feedback and performance indicators and implement improvements

Required qualifications, capabilities, and skills:

Bachelors degree in Instructional Design, Education, or a related field
Must have at least 3 years of instructional design experience creating training for customer-facing service teams (e.g., contact centers)
Experience developing e-learning and instructor-led training materials, including job aids and assessments
Proficiency with learning management systems and common e-learning authoring tools
Strong written and verbal communication skills with the ability to partner effectively with diverse stakeholders
Ability to work on a night shift schedule

Preferred qualifications, capabilities, and skills:

Experience supporting travel-related products or services
Experience applying project management practices to manage scope, timelines, and dependencies

Design and deliver engaging training solutions for Chase Travel customer service advisors.

Full Job Description

Location: Metro Manila, National Capital Region, Philippines

Job summary:

Job responsibilities:

Partner with stakeholders to identify training needs and performance gaps
Design engaging learning experiences across e-learning, instructor-led training, job aids, and assessments
Develop training materials that are accurate, clear, and aligned to business processes and policy updates
Facilitate train-the-trainer sessions to support consistent delivery and adoption
Manage multiple development projects simultaneously and deliver to agreed timelines
Evaluate learning effectiveness using feedback and performance indicators and implement improvements

Required qualifications, capabilities, and skills:

Bachelors degree in Instructional Design, Education, or a related field
Must have at least 3 years of instructional design experience creating training for customer-facing service teams (e.g., contact centers)
Experience developing e-learning and instructor-led training materials, including job aids and assessments
Proficiency with learning management systems and common e-learning authoring tools
Strong written and verbal communication skills with the ability to partner effectively with diverse stakeholders
Ability to work on a night shift schedule

Preferred qualifications, capabilities, and skills:

Experience supporting travel-related products or services
Experience applying project management practices to manage scope, timelines, and dependencies

Design and deliver engaging training solutions for Chase Travel customer service advisors.

Instructional Designer, Chase Travel

Full Job Description

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