Location: Plano, TX, United States

You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.

 

As an Infrastructure Engineer III at JPMorganChase within the Corporate Sector Enterprise Technology, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.

 

Job responsibilities

• Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications

• Drives the daily activities supporting the standard capacity process applications

• Partners with application and infrastructure teams to identify potential capacity risks and govern remediation statuses

• Considers upstream/downstream data and systems or technical implications

• Operate and support IBM MQ environments across development, testing, and production, ensuring service availability, stability, and compliance with internal standards.

• Execute MQ administrative activities, including queue manager configuration, channel management, security controls, and access governance aligned to secure-environment practices.

• Support resilience objectives via disaster recovery planning, sustained resilience coordination, and testing/validation activities.

• Maintain clear operational runbooks, standards, and controls that enable consistent execution across a geographically distributed operations model.

• Apply reliability engineering practices: define and improve service health indicators, operational thresholds, and actionable alerting to reduce noise and improve time-to-detect/time-to-recover.

• Reduce toil through automation, including scripted remediation, self-service operational workflows, and repeatable change execution (e.g., certificate lifecycle, configuration validation, routine health checks).

• Institutionalize post-incident learning: contribute to blameless reviews, ensure corrective actions are tracked to closure, and verify effectiveness through measurable outcome improvements.

 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments

• Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.)

• Drives to develop infrastructure engineering knowledge of additional domains, data fluency, and automation knowledge

• Demonstrated, hands-on experience operating middleware in enterprise production environments, including IBM MQ administration and incident response in secure environments.

• Strong problem determination skills, structured troubleshooting approach, and ability to perform under time pressure while maintaining operational discipline.

• Working knowledge of Unix and/or Windows system administration, including process, filesystem, certificate stores, and basic networking fundamentals relevant to MQ connectivity.

• Strong written and verbal communication skills with the ability to coordinate across distributed teams and manage customer expectations.

 

Preferred qualifications, capabilities, and skills

Working knowledge in one or more general purpose programming languages preferred Python and/or Java and/or automation scripting

Practical experience with public cloud

Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds

 

Shift / on-call / follow-the-sun expectations

This role participates in a 24x7 follow-the-sun operating model with a global team across different APAC,EMEA and NA regions and requires working a defined shift pattern. 

The specialist will support on-call and/or escalation coverage as required to meet service reliability objectives, including incident response for high-severity events and coordination during maintenance or resilience testing windows.

Leverage your strong knowledge of software, applications, and technical processes across multiple applications