As an Implementation Project Manager in the Payments team, you will lead end-to-end client onboarding for complex treasury product implementations. You will be the single point-of-contact for clients, guiding them through every step and ensuring a seamless experience. Our team thrives on collaboration, creative problem-solving, and a commitment to operational excellence. You will help translate business requirements into actionable solutions, manage expectations, and drive projects to successful completion.

Job Responsibilities

• Lead global client onboarding and implementation projects for payments and receivables solutions

• Serve as the project manager and primary point-of-contact for assigned implementations

• Deliver a first-class, end-to-end client experience during complex treasury product implementations

• Manage client and internal partner expectations with consultative advice

• Scope client requests and translate business requirements into detailed specifications

• Document project scope, meeting agendas, minutes, and plans using MS Office tools

• Update workflow tools for status tracking and document repository

• Establish timelines and dependencies to exceed expectations

• Demonstrate creative problem-solving and awareness of risks and client impacts

• Escalate issues as needed to remove obstacles and ensure project success

• Foster teamwork and positive results through collaboration

Required Qualifications, Capabilities, and Skills

• Passion for delivering consistent, exceptional client and partner experiences

• Project management experience

• Comfort in a fast-paced, dynamic client-facing environment

• Strong communication, partnership, and influence skills

• Adherence to policy and procedures; ability to meet or exceed established SLAs

• Proficiency with collaboration tools (WebEx, Zoom, etc.)

• Willingness to learn and implement new, API-driven technologies

• Urgency in resolving issues and advancing projects

• Payments and receivables experience or eagerness to learn

• MS Office Suite proficiency

• Ability to assess, prioritize, and manage time effectively

Preferred Qualifications, Capabilities, and Skills

• Project management experience with complex treasury implementations

• Consulting or business analysis experience in ERP, systems integration, or API space

• Experience with workflow tools for project tracking

• Participation in business resource groups or innovation initiatives

• Experience leading teams through the adoption of AI-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement 

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the worlds most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.