at J.P. Morgan
Bulge Bracket Investment BanksPosted 2 months ago
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**Associate Banker Role: Part-Time, Bilingual Spanish Preferred (Austin, TX)** Join Chase as a Part-Time Associate Banker in Austin, delivering exceptional client experiences in a welcoming, inclusive environment. Represent Chase's brand and culture while utilizing cutting-edge financial technology. Key responsibilities include creating a friendly atmosphere, assisting with day-to-day transactions, educating clients about digital banking, and building relationships to achieve clients' financial goals. Requirements: Client-focused mindset, clear communication, issue resolution skills, and basic education. Preferred: Tech-savvy, cash handling experience. Bilingual Spanish is preferred. Work 30 hours weekly.
- Compensation
- Not specified USD
- City
- Austin
- Country
- United States
Currency: $ (USD)
Full Job Description
Location: Austin, TX, United States
- Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
- Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
- Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
- Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions introducing them to our team of experts to help achieve their financial goals.
- Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
- Ability to put clients first and exceed their expectations delivering attentive and friendly service, creating a welcoming environment.
- Ability to build trusted relationships demonstrating genuine care and concern during interactions with clients.
- Ability to engage clients communicating clearly and politely to understand and help, anticipating client needs.
- Ability to quickly and effectively resolve client issues with attention to detail providing a consistent client experience.
- Ability to elevate the client experience working collaboratively as a team to deliver seamless service with care and sincerity.
- Ability to quickly and accurately learn products, services, and procedures.
- Client service experience or comparable experience.
- High school diploma or GED equivalent.
- Strong desire and ability to influence, educate, and connect customers to technology solutions.
- Cash handling experience.
