Location: Tampa, FL, United States

As a Global Banking Fraud Analyst on the Global Banking Client Fraud Prevention team, your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role. Your role is crucial in minimizing client loss and maximizing recovery opportunities, while also working to reduce bank loss. 

 

Job Responsibilities:

• Handle outbound and inbound calls to validate Wires/ACH payments and educate clients on payment validation best practices.
• Review potentially fraudulent payments alerted by bank controls and engage clients to ensure due diligence.
• Prioritize cases to meet payment cut-offs and Service Levels.
• Address lookalike domain alerts and investigate fraudulently negotiated items, including checks and withdrawals.
• Process ACH and Wire transactions and manage client communications regarding transaction disposition.

• Analyze client transactions to identify higher-risk transactions requiring engagement with clients or relationship teams.

   

• Utilize various systems including Outlook, Unity, Navigator, Customer Assist, and others to manage workflows.Collaborate with leadership, team members, and business partners to resolve client issues and meet business goals.
• Build and strengthen relationships with internal partners and clients.

• Project a confident and professional presence to clients and internal partners.

  Escalate confirmed fraud payments and follow procedures to secure client profiles.

• Identify patterns/trends in transaction data and document interactions accurately. and Support the development and maintenance of policies, procedures, and training materials.

   

 

Required Qualifications, Capabilities, and Skills:

• Experience and strong working knowledge of Investigations/Fraud Investigations.
• Effective communication skills for delivering clear messages via phone and e-mail.
• Knowledge of Wires, ACH, SWIFT, and international payment conventions/practices.
• Proactive problem-solving approach and determination to follow through.
• Excellent time management, organizational, written, and oral communication skills.

• Ability to work in a fast-paced environment and adapt to change.

   

• Ability to multi-task under minimal supervision.

• Effective teamwork skills.

   

 

Required or additional information

• Flexibility to support work schedule adjustments; department is open 24 hours, 6 days a week.

   

• This shift schedule will be 11AM-8PM EST, Monday through Friday

Promote client fraud prevention in a high-performance team focused on engagement, innovation, and exceptional results