Location: Columbus, OH, United States

As the General Manager in Business Banking Insurance, you will be responsible for strategy, business management, customer experience, and controls for the new, digital-led Property & Casualty Insurance agency business supporting our 7M+ small business clients. You will build out and manage a team that is responsible for various aspects of product strategy, measuring and driving key business metrics, as well as ensuring the execution and delivery of the go-to-market approach. This is a dynamic opportunity to work in a fast-paced start-up environment with the ability to influence the future products and services that Chase offers in support of our mission to be the most recommended bank for small businesses.

Job responsibilities

• Shape the evolution of our business strategy for the small business Property & Casualty Insurance agency business
• Define, establish and monitor key business metrics, using data-driven insights to inform decisions and drive growth, profitability, and customer satisfaction.
• Ensure robust risk management and controls, maintaining compliance with regulatory requirements and internal standards.
• Collaborate with agile product, technology, operations, marketing, carrier management team, and field leadership to deliver integrated solutions for our small business clients.
• Champion the voice of the customer, leveraging feedback to enhance products, services, and the overall client experience.
• Foster a culture of innovation and continuous improvement, encouraging experimentation and rapid iteration.
• Develop and design operating procedures, and capabilities in partnership with various teams to drive business results
• Lead, mentor, and manage a team responsible for various aspects of product strategy, customer experience, and business performance.

Required qualifications, capabilities, and skills

• 10+ years of experience in business management, product leadership, or general management roles, ideally within insurance, financial services, and digital platforms.
• Proven track record of building and scaling digital businesses, with strong expertise in customer experience, product development, and go-to-market execution.
• Demonstrated ability to lead and develop high-performing teams in a dynamic, fast-paced environment.
• Strong analytical and strategic thinking skills, with experience using data to drive business decisions and measure outcomes.
• Excellent communication, collaboration, and stakeholder management skills, with the ability to influence at all levels of the organization.
• Ability to prioritize and thrive in a fast-paced environment while maintaining strong relationships with business partners.  
• Versatile personality type with high resiliency, a commitment to success, and a willingness to pitch in wherever necessary to get the job done

Preferred qualifications, capabilities, and skills

• MBA or related degree preferred, but not required
• Insurance experience strongly preferred, especially working with insurance agencies

Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics.