Location: Buenos Aires, Argentina

Job Responsibilities:

 

• Client enablement process for Americas region. Team based in Buenos Aires that provides support to New York headquarter and Latam branches.

• Work with shared inbox to ensure all client emails are acknowledged and responded.

• Ensuring accuracy on performing reconciliations.

• Researching on any queries/ requests (trade fails/feed issues) sent by the Business Partners/Client/Tech.

• Establishing and maintaining excellent relationships with the Business partners/Clients as well as the people in the Client support groups.

• Taking active participation in process improvements and automation.

• Report generation & analysis.

• Work on numerous projects and new platform and product roll-outs.

• Partner with Technology, Product and Business to improve overall client experience through system digitization and improved service delivery model.

 

 

Qualifications:

 

• Bachelors degree in Accounting/ Economy/ Business Administration or related.

• Minimum of 5 years of work experience, preferably in back office/financial industry in a client interfacing role (internal & external) / Multinational Companies / Shared Service Centers.

• Good working knowledge of all MS Office applications. Especially Advanced Excel.

 

Skills and Capabilities:

 

• Strong communication skills. Fluent in English.

• Able to work accurately and effectively under pressure.

• Effective time management skills.

• Good analytical skills and an eye for detail.

• Ability to multi-task and proven problem-solving capability with demonstrated ability to drive issues through to resolution.

• Excellent Client focus and Customer care working practices.

• Controls Focused.

• Good team player with flexible attitude towards working hours due to the demands of the working place.

• Accurate and self-motivated with good problem-solving skills and project management skills.

• Solid intellectual capacity for process improvements.

 

 

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

 

Your wellbeing is very important to us. Below youll find some examples of ongoing initiatives to promote it:  

• Generous vacation, exam, and parental leave.
• Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day care for your children up to 6-years-old.
• Medical coverage for you and your family, including domestic partners.
• Employee Assistance Program which provides personal and confidential advisory on psychological, financial, and legal matters.

 

The e-Trading Middle Office function within Investment Banking Operations is responsible for onboarding clients to JPMorganChases FX e-trading platforms and providing ongoing support to Sales and Trading teams by helping resolve client issues.