**Fund Servicing Associate**
Manage ETF lifecycle processing and collaborate cross-functionally to reduce risk and enhance client experience at JPMorganChase. Leverage operational expertise to support ETF custody, fund accounting, and administration. Key responsibilities include: ETF lifecycle management, cash receipt monitoring, collateral activity management, investigative analysis, client inquiries resolution, and partnership development. Requires ETF servicing experience and strong analytical skills. Drive process improvements and support new business initiatives.
Full Job Description
Location: Dublin, Ireland
Bring your operations expertise to a market-leading platform supporting Exchange Traded Funds (ETFs) across custody, fund accounting, and administration. You will collaborate with a dynamic team focused on delivering high-quality service and continuous improvement. This role offers meaningful exposure to innovative fund structures, new product enhancements, and scalable operating models as you grow your career at JPMorganChase.
As a Fund Servicing Associate at JPMorganChase within the Exchange Traded Funds Operations team, you will help deliver dedicated operational support across the ETF lifecycle. You will partner with internal teams and external stakeholders to reduce risk, improve client experience, and increase processing efficiency. You will contribute to process improvements and metrics that strengthen day-to-day execution and long-term scalability.
Job responsibilities
Manage end-to-end ETF lifecycle processing from order placement through settlement of create and redeem activityMonitor incoming cash receipts related to ETF orders and investigate exceptionsManage incoming and outgoing collateral activity related to ETF ordersAnalyze and troubleshoot Portfolio Composition File activity and related operational issuesResearch and resolve client inquiries regarding trade and settlement activity within required timelinesBuild relationships with ETF clients, authorized participants, and external vendors to support smooth executionPartner closely with internal teams across client service, custody, fund accounting, and the broader ETF organizationDrive efficiencies through process improvement, documentation, and control enhancementsSupport new business initiatives and onboarding of authorized participants, partnering with product and technology on deliveryRequired qualifications, capabilities, and skills
ETF servicing experience in operations, client service, fund accounting, or custodyStrong analytical and problem-solving skills, including ability to investigate breaks and identify root causesProven ability to manage multiple tasks accurately and deliver results within deadlinesStrong collaboration skills and ability to influence across distributed, global teamsExperience interacting with clients and managing expectations with professionalism and urgencyDemonstrated ability to build and maintain strong relationships with internal and external stakeholdersAbility to move initiatives forward in a cross-functional, matrixed operating environmentAdaptability in a fast-paced, consistently changing environmentStrong written and verbal communication skills, including ability to present information clearlyPreferred qualifications, capabilities, and skills
Experience working across multiple business areas and/or functions to deliver resultsExperience in financial reporting, fund administration, accounting, and/or custody (five years preferred)Experience supporting process improvement efforts, including metrics and reporting to track performance Own end-to-end ETF servicing and improve processes for a global operations team supporting new and existing funds. 
