Location: New York, NY, United States

As an Experience Design Vice President at JPMorgan Chase, you will play a pivotal role in shaping the user experience across our products and services, specifically while supporting a book of work focused on user management for our Payments clients. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

Job Responsibilities

    Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas

    Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.

    Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion

    Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

    Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels

    Oversee a book of work, articulate and present to leaders and stakeholders, connecting design decisions to desired business impact, adhering to an expected standard of quality.

Required qualifications, capabilities, and skills

    5+ years of experience or equivalent expertise in user experience design or similar roles

    Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes

    Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions

    Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making

    Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience

    Previous exposure to industry-standard design and prototyping tools (e.g., Figma, Adobe Creative Suite) and general understanding or personal experience leveraging AI tools (GitHub Copilot, VS Code, Figma Make).
 

As an Experience Design Vice President at JPMorgan Chase, you will play a crucial role in conceptualizing, structuring, and detailing our offerings within the context of our user management journeys for Payments clients.