at J.P. Morgan
Bulge Bracket Investment BanksPosted 12 days ago
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<p><span><span><span><strong>_float_partner_engagement_director</strong></span></span></span></p><p><span>Our team is looking for a dynamic and experienced <span><strong>Float Partner Engagement Director</strong></span> to drive user experience research and strategy for our unique, varied and complex enterprise client landscape. As a passionate thought leader in user experience research, the ideal candidate will leverage their expertise to influence the design and strategy of our products and services, resulting in improved experiences for both clients and customers, increased user satisfaction, and a competitive edge in the market.</span><br><span> </span><span> </span></p><p><strong><strong>About the role</strong></strong><br><span><span>As the Float Partner Engagement Director, you will</span></span></p><ul><li><p>Serve as a dedicated partner and trusted advisor to our Float team, collaborating closely with leadership, product, design, engineering, and other key stakeholders to define and deliver a world-class user experience for our enterprise clients through our internal and client-facing platforms.<br><span> </span></p></li><li><p>Conduct high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs.<br><span> </span></p></li></ul><p><strong><strong>Preferred qualifications, capabilities, and skills</strong></strong><br><span>In addition to the job requirements, the ideal candidate will have the following qualifications, capabilities, and skills:</span><br><span> </span><br><ul><li><
- Compensation
- Not specified
- City
- Brooklyn
- Country
- United States
Currency: Not specified
Full Job Description
Location: Brooklyn, NY, United States
Join us to pioneer user experience insights, shaping products that resonate with end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.
As an Experience Research Vice President in Personalization & Insights, you will play a pivotal role in shaping the user experience across our products and services. Specifically, your focus will be on understanding how internal users at the firm can better leverage our existing data to personalize customer experience. Leveraging your deep expertise in mixed methods of research and user experience design, develop and execute research strategies to uncover valuable insights into the wants, needs, and abilities of our users. Your work will provide the foundation used to inform effective product and service designs across the firm. Apply your advanced knowledge of quantitative and qualitative methods to critically analyze the effectiveness of our existing and future designs as you collaborate with cross-disciplinary teams.
Job responsibilities
Design and execute comprehensive research studies to identify internal
user needs, preferences, and behaviors to foster product improvements and innovationAnalyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience
Facilitate benchmarking surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings
Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team
Monitor industry trends, such as AI, and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods
Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design
Demonstrated experience in collaborating with cross functional teams, including UX Designers, product managers, and developers to propel user-centric decision-making and inform product prioritization
Experience in designing
high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs
Preferred qualifications, capabilities, and skills
Experience designing internal enterprise portals / platforms (admin, operations, servicing, analyst, or agent-facing tools) with complex workflows
Demonstrated success in coaching and aligning cross-functional partners who are newer to working with user experience team helping teams frame the right research questions, setting realistic expectations around timelines and outcomes, and clarifying how and when to engage UX.
Proficiency in using quantitative analysis tools, such as R, Python, etc.
Aptitude for quickly learning complex technical spaces, especially how data informs models that personalize experiences
Champion impactful user experience research at a leading firm, leveraging advanced methods to shape product and service design.
