Location: United States

This role supports internal and executive communications for the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations and their organizations, reporting to the Head of Consumer and Community Banking Core Operations Communications. As part of the Core Operations communications team, you will play a critical role ensuring employees receive timely, clear information and understand business priorities. 

 

As an Executive Communications VP for Regulatory Operations and Collections within Consumer and Community Banking, you will support executive communications for the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations and their organizations by crafting strategic communication plans, collaborating with senior leaders to create compelling messages, and inspiring employees through storytelling that reinforces business priorities and outcomes. In addition, you will manage communications channels and employee events (e.g., town halls, site visits, offsites, conferences), develop executive-ready materials (briefings, talking points, presentations), and partner across a matrixed organization to align messaging and integrate plans across teams. 

 

 

Job responsibilities
 

• Partner with the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations and senior leaders to develop clear, compelling messages that reflect the organizations vision, enhance leadership presence, and strengthen the employee experience.
• Serve as a trusted advisor to executive clients provide strategic communications counsel and advice on key business initiatives; develop messaging strategies and engagement plans that drive business results.
• Develop and maintain an executive communications strategy for the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations including a visibility plan that tracks and measures how often the executive is communicating, when they are communicating (i.e. forums and communications channels), the top business priorities and key messages to help deliver on the overall business strategy. 
• Lead production, drafting, and editing of executive communications (emails, scripts, newsletters, intranet articles, briefings, talking points, presentations).
• Plan and execute employee events (town halls, site visits, offsites, conferences, senior leader gatherings) and develop supporting communications.
• Collaborate across a large, matrixed organization to ensure cohesive, integrated, and consistent communications across business units and corporate functions.
• Work with leaders and partner with broader communications teams to engage employees and raise awareness for their organizations growth and contributions across CCB and the firm. 
• Design and implement channel strategies across Teams, Outlook, intranet, video, and live events to maximize message delivery and engagement.
• Measure and analyze effectiveness (open rates, event survey results, article clicks) and incorporate learnings into go-forward plans.
• Contribute to internal editorial strategy and amplify stories across the business through modern channels and tactics.
• Partner with social media teams to create and manage an executive LinkedIn content strategy.

 

Required qualifications, capabilities, and skills:

 

• 7+ years of professional communications experience in a large, matrixed organization.
• Bachelors degree in communications, journalism, public relations, marketing, or related field.
• Strong executive presence and experience counseling and supporting senior leaders.
• Exceptional writing, editing, and storytelling skills with an audience-first mindset.
• Strong project management discipline; ability to manage complex, high-visibility work with precision and attention to detail.
• Proactive, resourceful problem-solver with strong judgment; able to thrive in a fast-paced environment with flexibility and adaptability.
• Proficiency in Word, Excel, PowerPoint, and Teams.

Preferred qualifications, capabilities, and skills:
 

• Experience with tools such as Canva, Photoshop, and Adobe Creative Suite.
• Familiarity with using AI large language models as part of modern communications workflows.
• Experience translating complex or technical concepts into accessible language (as relevant to the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations scope).
• Financial services experience 

Support executive communications for the Head of Regulatory Operations and the Head of Collections, Recovery & Auto Operations.