Location: OH, United States

Join our dynamic team as an Event Management Associate and become the driving force behind exceptional meetings and events at our Conference Center. In this high-impact role, youll serve as the primary point of contact for clients, orchestrating seamless event experiences through proactive collaboration with catering, audio-visual, and facilities partners. Youll thrive in a fast-paced environment, leveraging your organizational skills, client focus, and problem-solving abilities to deliver outstanding service and memorable events. If youre passionate about hospitality, excel under pressure, and want to make a meaningful impact, this is your opportunity to shine and grow your career with JPMorganChase.

As an Event Management Associate in the Conference Center, you will play a crucial role in planning meetings and ensuring exceptional customer experience. Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution. The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure. 

Job responsibilities 

• Proactively oversee meetings and events within the designated center, collaborating with internal partners to exceed client expectations and provide personalized, high-touch customer service by meeting and greeting each client daily.
• Effectively handle day-to-day challenges presented by clients, driving towards solutions while maintaining a positive client experience.
• Consistently maintain a professional, flexible, and "can-do" attitude, delivering exceptional service at all times.
• Regularly participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning.
• Thoroughly execute pre-conference and post-conference calls/meetings when applicable, ensuring all details are managed effectively.
• Promptly manage space issues and escalate unresolved matters to the lead planner or manager as needed.
• Reliably cover essential reception desk functions, including answering telephone calls, returning emails promptly, and greeting/escorting clients to their meeting rooms.
• Expertly master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports.
• Clearly serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing outstanding customer service.
• Diligently prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing.
• Consistently ensure customers are contacted in a timely manner, updated regarding the status of their requests, and offered available options as needed.

 

Required qualifications ,capabilities and skills

• Bachelors Degree Required 
• Four plus years experience in the Hospitality Industry, 5-Star Hotels, Event Planning and Food & Beverage with high touch customer service, demonstrating a strong foundation in customer service and organizational skills
• Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly
• Ability to effectively manage guest experiences and expectations using a high level of tact and diplomacy
• Highly organized, with the ability to multitask and prioritize tasks effectively
• Working knowledge of audio-visual systems. Proficiency in Microsoft Office tools are essential
• Flexibility to thrive in a fast-paced and diverse environment
• Willingness to work flexible shifts to cover conference center hours and locations
   

Perferred qualifications, capabilities and skills

• Knowledge of the EMS booking system is a plus

Coordinate meetings, ensure client satisfaction, and deliver seamless events as the main contact in our Conference Center