at J.P. Morgan
Bulge Bracket Investment BanksPosted 5 days ago
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**EMEA Employee Dining Lead:** Shape workplace dining experiences across Europe, Middle East, and Africa. Lead strategy, drive transformation, collaborate with stakeholders, and influence service quality. Key responsibilities include roadmap development, brand standard maintenance, vendor partnerships, trend analysis, project management, and change management. Requirements: food service/retail experience, industry trend knowledge, data analysis, strong communication, and stakeholder collaboration skills. Preferred: large-scale regional experience, workplace experience background, technology integration, brand development, and multinational organization familiarity.
- Compensation
- Not specified GBP
- City
- London
- Country
- United Kingdom
Currency: £ (GBP)
Full Job Description
Location: LONDON, United Kingdom
Job Responsibilities
- Lead the Employee Dining strategy and roadmap across the region.
- Develop and maintain dining brand standards and service models.
- Serve as the subject matter expert on caf, retail, coffee, and dining programs.
- Partner with vendors and stakeholders to develop and implement innovative dining concepts.
- Evaluate market trends, customer insights, and industry developments to inform strategy.
- Support the design and delivery of new dining locations and renovation projects.
- Manage vendor performance, including contractual obligations, audits, and business reviews.
- Analyze utilization, participation, and operational metrics to assess program effectiveness.
- Develop business cases and recommendations for strategic initiatives and investments.
- Collaborate with operational teams to ensure consistent delivery of service excellence.
- Lead training and change management initiatives to support new programs and services.
Required Qualifications, Capabilities and Skills
- Experience managing dining, food service, hospitality, or retail programs.
- Knowledge of food, beverage, coffee, and retail industry trends.
- Experience developing and implementing service strategies and operational standards.
- Experience managing external vendor relationships and contract performance.
- Ability to analyze operational and financial data to support business decisions.
- Strong project management and organizational skills.
- Excellent written and verbal communication skills.
- Experience collaborating with cross-functional stakeholders.
- Ability to lead multiple initiatives and priorities simultaneously.
- Experience supporting facility openings, renovations, or service transformations.
Preferred Qualifications, Capabilities and Skills
- Experience managing large-scale regional dining or hospitality programs.
- Knowledge of workplace experience, amenities, or employee services environments.
- Experience implementing technology-enabled dining solutions.
- Experience supporting brand development and customer experience initiatives.
- Experience working within a highly regulated or multinational organization.
- Knowledge of supplier diversity and small business partnership programs.
- Experience developing customer satisfaction programs and service excellence frameworks.
