at J.P. Morgan
Bulge Bracket Investment BanksPosted 7 days ago
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**Customer Success Manager - Engineering Services & Platforms**: Drive adoption, expansion, and retention in OH. Key responsibilities: Guide customers through onboarding, conduct regular meetings, demonstrate product functionality, gather feedback. 5+ years in customer success, tech products, influencing, strong communication. Learn and teach new technologies. B2B experience preferred.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: OH, United States
Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.
As a Customer Success Manager in Engineering Services & Platforms, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.
Job responsibilities
- Drives product adoption, expansion, and retention activities to maintain a healthy customer base
- Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers business needs
- Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements
- Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in customer success roles in product or technology
- Demonstrated ability to influence product adoption and customer retention
- Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels
- Proven ability to learn new technologies and teach it to others
Preferred qualifications, capabilities, and skills
- Experience in a business to business (B2B) environment or as a colleague in a customer environment
