**Customer Success Associate - Alternative Funds (AML/KYC)**
Manage investor onboarding and periodic refresh for alternative funds, ensuring timely, accurate delivery aligned with AML/KYC regulations and internal policies. Collaborate cross-functionally to enhance processes, reporting, and risk controls. Leverage strong analytical skills to identify control gaps and drive improvements. Requires a Bachelor's degree and 3+ years of relevant financial services experience, including support for investor onboarding and refresh within alternative funds. Proficient in Microsoft Office. Experience with AI-powered analytics and transfer agency/alternative fund servicing preferred. Located in Tampa, FL, USA.
Full Job Description
Location: Tampa, FL, United States
Help protect clients and the firm by strengthening investor due diligence for alternative funds. Youll partner across teams to deliver timely, accurate onboarding and refresh outcomes with a consistent risk and control mindset. Youll contribute to process improvements and reporting that support a strong program and a positive client experience.
As a/an Customer Success Associate Investor AML/KYC onboarding and refresh (Alternative funds) in the Alternative funds services team, you will support investor onboarding and periodic refresh casework for alternative funds by applying anti-money laundering (AML) and know-your-customer (KYC) requirements and identifying control considerations that improve outcomes. Youll partner with stakeholders to deliver high-quality results on time and help strengthen processes, reporting, and risk controls across the program.
Job responsibilities
Manage incoming case requests and deliver timely, accurate responses aligned to AML/KYC regulatory requirements and internal policies for investor onboarding and periodic refresh related to alternative fundsIdentify potential control or compliance issues and provide appropriate escalation and recommendations to support decision-makingProduce standard and ad hoc reporting and presentation materials that support AML/KYC initiatives and management routinesSupport the design, implementation, review, and reporting of AML/KYC projects and initiatives that strengthen the investor due diligence programDevelop and implement solutions (process, controls, and/or systems) to address identified gaps and support transition to business-as-usual executionExecute assigned deliverables with attention to quality and timeliness, escalating risks and issues and recommending mitigants as neededMaintain up-to-date knowledge of AML/KYC requirements and risk and control principles; apply relevant standards and best practices consistentlyRequired qualifications, capabilities and skills
Bachelors degree or equivalent relevant experienceMinimum 3 years of experience in financial services (controls, audit, quality assurance, operational risk management, and/or AML/KYC), including experience supporting investor onboarding and periodic refresh for alternative funds (e.g., hedge funds and private equity funds)Demonstrated ability to perform analytical review and root-cause assessment across AML/KYC, compliance, and risk topicsDemonstrated ability to exercise sound judgment, raise concerns, and provide constructive challenge when appropriateAbility to communicate clearly in writing and verbally with stakeholders at different levelsAbility to manage multiple concurrent requests or projects in a fast-paced environment while meeting deadlinesProficiency in Microsoft Office (Word, Excel, PowerPoint)Preferred qualifications, capabilities and skills
Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.Preferably direct transfer agency and alternative fund servicing experienceAML/KYC regulatory experience and investor onboarding experience
Support investor onboarding and periodic refresh for alternative funds with strong AML/KYC risk and control discipline.
