Bulge Bracket Investment Banks

Posted 5 days ago

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**CTL Servicing Escrow Analyst** in Fort Worth, TX: Manage loan servicing and escrow activities, process transactions, research & resolve escrow issues, enhance procedures, and collaborate with cross-functional teams. Requires 1+ year experience in banking/mortgage services, strong attention to detail, analytical skills, and proficiency in Microsoft Excel.

Compensation: Not specified
City: Not specified
Country: United States

Full Job Description

Location: Fort Worth, TX, United States

Make a direct impact on client experience by owning essential loan servicing and escrow activities.

As a Loan Servicing Analyst in the Loan Servicing team, you will independently execute servicing and research activities to deliver timely, accurate, high-quality client service. You will resolve escrow issues and requests from internal and external stakeholders, process transactions, and research exceptions to identify root causes and solutions. You will maintain and enhance procedures and system documentation to keep processes current and clear. You will apply strong analytical skills, attention to detail, and sound judgment to manage priorities and meet deadlines. You will collaborate with teammates and cross-functional partners to support positive client outcomes and continuous improvement.

Job responsibilities

Manage and respond to client and stakeholder requests related to transaction servicing activity in alignment with loan documentation, servicing agreements, controls, and policy

Process and reconcile escrow account activity with a high standard of accuracy and timeliness

Research escrow exceptions and discrepancies, perform fact-finding and analysis, and recommend practical solutions

Escalate only highly complex or unprecedented issues with a clear summary and recommended path forward

Execute operational controls and complete required documentation to support a strong control environment

Identify opportunities to improve accuracy, speed, and client experience, and support implementation of enhancements

Provide input on process changes and participate in user testing for system enhancements

Review, update, and maintain procedures and job aids to reflect policy, system, or regulatory changes

Plan and organize your work to manage competing priorities and meet deadlines

Partner with teammates and cross-functional stakeholders to align on outcomes and resolve issues efficiently

Required qualifications, capabilities, and skills

At least 1 year of experience in banking, mortgage, financial services, accounting, or loan operations

Experience executing servicing, research, and issue resolution activities with strong attention to detail

Ability to learn and apply technical processes, procedures, and controls accurately

Demonstrated analytical and problem-solving skills, including fact-finding, clarification, and root-cause analysis

Strong written and verbal communication skills, with a client-focused mindset

Ability to work independently while collaborating effectively with teammates and partners

Proficiency in Microsoft Excel (including formulas, lookups, and pivot tables) and other Microsoft Office applications

Adaptability and comfort working with evolving priorities, systems, and policies

Preferred qualifications, capabilities, and skills

Bachelors degree in business management, accounting, finance, or a related field

Experience in commercial loan servicing and/or loan accounting

Experience reconciling escrow accounts and resolving escrow-related exceptions

Familiarity with commercial banking operations and related products or services

Experience updating procedures, job aids, or process documentation in an operational environment

Deliver accurate loan servicing and escrow support, resolve exceptions, and improve processes for strong client outcomes.

Full Job Description