at J.P. Morgan
Bulge Bracket Investment BanksPosted 15 days ago
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**Credit Support Specialist I - San Antonio, TX** Assist JPMorganChase clients via high-volume calls (100+ daily), providing expert financial product support. Handle complex customer interactions, demonstrating empathy and composure, while ensuring adherence to regulatory and departmental guidelines. Ideal candidates offer 1+ year of customer support experience, strong multitasking skills, and adaptability in fast-paced environments. Proficiency in computer literacy and quick learning of new systems is essential. Preferred: data analysis and AI technology skills. Must work flexible schedules, including evenings, weekends, and night shifts.
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Location: San Antonio, TX, United States
At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.
As a Credit Support Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
As a Credit Support Specialist I within JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.
Job responsibilities
- Manages a high volume of inbound/outbound calls (potentially over 100 daily), delivering comprehensive support for financial products with empathy and accuracy.
- Utilize customer service expertise to interpret needs, deliver continuous insights, and manage conflicts effectively.
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience.
- Collaborate cross-functionally to solve non-routine problems, applying strategic thinking and business acumen.
- Follow all regulatory and departmental practices and procedures diligently, ensuring effective execution.
- Takes ownership of each customer interaction while treating them with respect and responding with empathy.
Required qualifications, capabilities, and skills
- Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately.
- Ability to manage complex customer interactions using empathy, composure, and sound judgment.
- Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments.
- Adaptability and efficiency in fast-paced, dynamic, and results-driven environments.
- Ability to solve problems and effectively present and explain solutions.
- Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals.
- Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting.
- High School Diploma or GED required.
Preferred qualifications, capabilities, and skills
- Developing ability to use data to understand issues and opportunities.
- Developing skills in using AI technology for automation and prompt writing.
- Preferred experience supporting more than one CCB Operations Function/Line of Business.
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
