Bulge Bracket Investment Banks

Posted 12 days ago

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**Credit Operations Underwriter I | Fort Worth, TX** Support our Consumer Lending department as a Credit Ops Underwriter I, handling new and existing application requests. Key responsibilities include: - Engage customers via phone in a metrics-driven environment, demonstrating excellent communication, negotiation, and decision-making skills. - Navigate multiple technologies adaptably in a fast-paced call center setting, working independently and in teams. - Uphold regulatory and departmental practices, treating customers with respect and empathy while documenting interactions. - Previous customer support experience (1 year minimum), computer proficiency in Windows-based environments, and a high school diploma or GED are required. - Chase offers flexible scheduling, panel evaluation for lending authority, and a dynamic work environment.

Compensation: Not specified
City: Not specified
Country: United States

Full Job Description

Location: Fort Worth, TX, United States

Join our team as a Credit Operations Underwriter I, where you will have the opportunity to make a significant impact on our business results and customer satisfaction.

As a Credit Operations Underwriter I in the Consumer Lending department, you will focus on business results by decisioning new and existing application requests. The Call Center Credit Ops Underwriter I work is creative, exciting, and different every day.

Job responsibilities:

Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer and document their interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required
Complete and successfully pass the Panel Evaluation upon completion of training in order to obtain Lending Authority

Preferred qualifications, capabilities, and skills:

Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Fraud, Underwriting, Mortgage and Call Center
Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

Panel Process:

All New Hires are required to complete and successfully pass the Panel Evaluation during training in order to obtain Lending Authority. The Panel Evaluation Process is a component of training that evaluates your ability to apply the learned JPMC Lending Philosophy. In addition to fulfilling all other expectations of the position, your continued employment with Chase will be contingent on successfully passing the panel evaluation.

Join the Call Center team that is assisting customers find solutions in one of the worlds most innovative banks

Full Job Description

Location: Fort Worth, TX, United States

Join our team as a Credit Operations Underwriter I, where you will have the opportunity to make a significant impact on our business results and customer satisfaction.

Job responsibilities:

Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer and document their interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma or GED required
Complete and successfully pass the Panel Evaluation upon completion of training in order to obtain Lending Authority

Preferred qualifications, capabilities, and skills:

Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Fraud, Underwriting, Mortgage and Call Center
Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. Specific schedule information will be provided by the Recruiter.

Panel Process:

Join the Call Center team that is assisting customers find solutions in one of the worlds most innovative banks

Credit Ops Underwriter I

Full Job Description

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Full Job Description

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